yuanyuan chong

it technical support

About

I am an IT Networking student with over fifteen years of experience in the finance industry specialising in SMSF financial planning. I am committed in providing superior customer service and am effective in analysing the problem to troubleshooting problems. I am self-motivated, proactive, and has the ability to thrive in a fast-paced, mission-critical environment. I am near completion of my course and believe both working and studying within the industry will excel my learning and experience.

Country

australia

City

melbourne

Industry

computer & network security

Skill

portfolio management, router configuration, windows 12, cisco ip telephony design, server administration, network security, risk management, windows server, windows 8, lan, negotiation, cisco security, network administration, team management, business analysis, managing and servicing a portfolio of retail and high net worth clients, backup and recovery systems, wan

Experience

it technical support

seeking a new professional challenge

2016-5 - Present · 10 yrs 5 mos

* Some of the key strengths and skills I can offer include: * A recognized graduate of a Diploma of IT Networking * I enjoy assisting others and like to relate technical terminology to technical/non-technical people * Due to complete Certifications include: Network+, CCNA (CCN1 and CCN2), Security+ * Active Directory, Group Policy Management, user ACL File and Folder Permissions, Service Account Creation * IIS Configuration, VPN, DHCP, Software RAID * Experience with Windows Systems such as: 7/8/8.1 Windows Server 2012 * Configuration and maintenance of Cisco Devices such as: Routers, Switches, Firewalls * Security in forms such as: Cisco device security, ACLS, System Security, IPsec, DNSsec, Encryption of Data, Switch Security * Static Routing, Default Routing, Dynamic Routing: RIPv2, RIPng, OSPF, OSPFv6, EIGRP, Static NAT, Dynamic NAT, PAT * Understanding of IPv4/IPv6 networking

practice manager and dental nurse

white light prosthodontics

2014-9 - Present · 12 yrs 1 mo

* Assist chair side for all procedures * Complete all sterilisation duties * Implemented training courses for new recruits — speeding profitability. * Oversee entire daily clinical and administrative operation of the business within my allocated practice. * Co-ordinate nursing staff to ensure both Doctors and patients are receiving continual professional care. * Ensure all business and industry protocols and standards are fully adhered to. * Identify any maintenance issues internally and externally * Liaise with our external Dental for Windows IT support team on all of our IT requirements including: upgrades, hardware/network issues, adding new users to our system and to HICAPS.

assistant financial planner

grow financial

2012-10 - 2014-9 · 2 yrs

assistant financial planner

grow financial solution – financial planning firm

2012-10 - 2014-9 · 2 yrs

customer savings specialist

commonwealth bank

2012-2 - 2012-9 · 8 mos

* A role that is responsible for: * Customised service, focusing on meeting the financial needs of personal and small business customers seeking convenient and affordable banking * To align comprehensive product knowledge and sound sales and service skills to determine the needs of our customers through ‘Financial Health Checks’ as well as refer customers with more complex financial needs to specialist * Assist customers in meeting their financial goals

assistant relationship manager

commonwealth bank

2011-2 - 2012-2 · 1 yr 1 mo

practice manager and trainee dental nurse

whitelight prosthodontics

2014-9 - Present · 12 yrs 1 mo

* Assist chair side for all procedures * Complete all sterilisation duties * Implemented training courses for new recruits — speeding profitability. * Oversee entire daily clinical operation of the business within my allocated practice. * Co-ordinate nursing staff to ensure both Doctors and patients are receiving continual professional care. * Ensure all business and industry protocols and standards are fully adhered to. * Identify any maintenance issues internally and externally * Ensure all daily duties are complete.