Yuanqi Zhang

Led end-to-end daily warehouse and last-mile delivery operations, overseeing driver performance, dispatch execution, and route compliance to ensure service-level targets were met. Supervised and supported delivery drivers and DSP partners, enforcing safety, EHS, and operational compliance standards, including proper proof-of-delivery (POD) procedures and identity verification. Conducted root-cause analysis for delivery exceptions, claims, lost/damaged packages, and service failures, coordinating with local operations, vendors, and cross-functional teams to drive resolution. Managed claims processing and dispute support, including data validation, documentation review, and reconciliation of operational records. Performed cost driver analysis and vendor spend visibility reviews to identify inefficiencies, control expenses, and support budget-aware operational decisions. Maintained and analyzed operational dashboards and reports using Excel and Power BI to track KPIs such as delivery performance, aging items, package volume, and exception trends. Coordinated invoice reconciliation and aging report follow-ups with finance and key accounts to ensure billing accuracy and timely collections. Supported process improvement initiatives by documenting SOPs, standardizing escalation templates, and improving communication workflows across operations and stakeholders. Acted as a key liaison between warehouse operations, drivers, vendors, and internal teams to ensure alignment, accountability, and operational continuity.

Conducted internal research and stakeholder interviews to support business and operational assessments. Built and maintained structured datasets to support analysis and project planning. Assisted with documentation, reporting, and presentation materials for internal review. Supported cross-functional coordination during project execution.

• Taught "Student Success in Business" class, achieving consistently high student satisfaction and engagement levels. • Co-hosted online classes during the COVID-19 pandemic, ensuring smooth transitions to virtual learning and providing translation services for international students. • Created dynamic and interactive online training modules using technology and e-learning platforms (e.g., Zoom breakout rooms, chats, and polls). • Coordinated learning management systems to optimize access to course materials and facilitate seamless navigation for students. • Collaborated closely with organizations to assess business operations, identifying areas for improvement and opportunities for student growth.

• Modification the image and translate letters from the text. • Using Adobe applications to fuzzy optimization. • Responsible for the art design, creative work and production of the web or text cover interface.

• Provide Student service and support to residents, staff, and guests by answering their questions. • Using ASU data to help program activities. • Work with ASU's Intensive English Language Program to plan university study, life, and activities for students from many countries worldwide. • Leverage Salesforce to engage with potential students, draw on personal experience, answer questions effectively, and contribute effectively to high enrollment rates for international and domestic applicants. • Provide on-campus immersion and online immersion, two primary approaches to innovative and immersive face-to-face and online courses and cultural experiences to achieve international students' English language learning goals. • Record and manage essential program-related data using multiple platforms: Canvas, Salesforce, BlackBoard, and Outlook. Contributed to providing essential administrative support, troubleshooting, analyzing data, and smoother department functioning. • Managed and promoted customer participation in various university events, significantly increasing involvement. • Answering customer inquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems.