yuanita budiman

senior associate, customer operations

About

Joined Shopee in August 2017 as Senior Associate, Customer Operations (Payment Specialist). Exposure to Customer Service, Payment Operation Management, Client On-boarding and Maintenance related tasks, Regulatory Reporting, Credit Risk Control, Card Management, and currently as Team Leader at L2 Payment Specialist. High sense of duty, goal-oriented, practical, well organized, and pro-active. Scholarship awardees from national and international organization. Active at social community related with archery and education

Country

indonesia

City

jakarta

Industry

internet

Skill

teaching, microsoft office, management, project management, research, microsoft excel, hunter, engineering, environmental awareness

Experience

senior associate, customer operations

shopee

2017-8 - Present · 9 yrs 2 mos

management trainee â 4th rotation: assignment to liabilities operation

standard chartered bank

2015-8 - 2016-1 · 6 mos

Part of Account Services Team and responsible to: 1. Enhancement at Director List, Special Tax Rate and Question and Answer List with responsibility as coordinator and data validation 2. Screening process for document submitted

management trainee â 3rd rotation to card management

standard chartered bank

2015-3 - 2015-7 · 5 mos

Part of Credit Card Management Unit and responsible to: 1. Support for Credit Card Database Project with responsibility as creator of Credit Card Database system. 2. Enhancement at Destroying Credit Card system with responsibility as testing coordinator and delivery assurance.

management trainee â 2nd rotation to risk department

standard chartered bank

2014-11 - 2015-2 · 4 mos

* Part of Credit Risk Control and responsible to: * Produce and submit credit risk report to Local and Group level on a periodic basis. * Produce and submit portfolio data of SME customers on a periodic basis. * Ensure Procedure updated regularly and Create guideline for daily job activity.

management trainee â 1st rotation to business supporting unit

standard chartered bank

2014-2 - 2014-10 · 9 mos

* Part of Operation Regulatory Reporting and responsible to: * Produce and submit report to Central Bank/Financial Board Advisory on a periodic basis. * Ensure Service Level Agreement (SLA) and Procedure updated regularly * Support for enhancement project related local Regulatory Reporting system with responsibility as data base clean up coordinator.

team leader account services cb and bb segment

standard chartered bank

2016-2 - 2017-7 · 1 yr 6 mos

* Involved as part of Liabilities Operation, direct report to Head of Liabilities Unit, responsible in the following areas: * Coordinate opening, closing and maintenance process that perform by team within expected TAT. * Coordinate Customer Static Data system as Core system for Indonesia Hub. * Ensuring smoothness in stakeholder's relationship particularly with business team to deliver best services for customer.