YU ZHUO XU

-Achieve revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicable -Work within the dedicated territory for VMWare China market and Mongolia -Provide accurate weekly/ monthly/ quarterly sales forecast -Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements -Guide customers through onboarding after product purchase and promote strategic adoption of the product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value -Utilize data to identify ‘at risk’ and adoption opportunities -Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage -Manage external competitive pressures and effectively handle objections to retain customers or win new customers -Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound -Ensure a high level of professionalism during all interactions with customers and prospects ▪ Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met -Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience -Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner -Other duties, as assigned and necessary

- Cooperating with Programming Department，ensuring that the information of each festival is effectively communicated to every visitor who enters the art center. - When the performance is in progress, as a front desk manager, responsible for arranging the post and duties, and handling the ongoing emergency

- Reporting directly to Renovation Department manager who is overall in charge of all matters related to renovation / modernization. Had three vendors，five team leaders and sixteen technicians report to me. - Understand the needs of customers and make reasonable recommendations to promote the sale of the project.