Yssa Acevedo

Leading the structuring and execution of the commercial and operational strategy, focused on transforming logistics into a competitive advantage. Key responsibilities include: - Designing and implementing the commercial structure and sales model - Defining pricing strategies and profitability frameworks by business line - Standardizing processes (SOPs) and aligning commercial and operations teams - Leading CRM implementation (HubSpot) and commercial pipeline visibility - Developing KPIs and dashboards to support data-driven decision-making - Strengthening end-to-end logistics solutions and service capabilities Focused on execution, efficiency, and scalable growth.

• Full P&L ownership, driving operational, commercial, and financial performance across multiple business locations (Dominican Republic, Jamaica and Trinidad & Tobago). • Led end-to-end strategy execution across locations, increasing operational efficiency by 60% and expanding gross margins by 30%. • Designed and executed high-impact commercial strategies, achieving 100% revenue growth in the first year and accelerating market penetration into new regions. • Spearheaded financial planning, budgeting, and cost-control initiatives, boosting overall profitability by 22%. • Strengthened key customer and vendor relationships, elevating client retention to 95% and securing long-term strategic supply partnerships. • Directed, coached, and developed a high-performance sales organization, consistently surpassing KPIs and driving sustainable commercial results.

-Spearheaded sales strategy for flexible packaging solutions, delivering 30% revenue growth in five months. -Conducted market research to penetrate one new market segment, resulting in new accounts and increased market share. -Oversaw customer service KPIs, improving service quality scores by 99% through pricing analysis and quality assurance. -Developed team training and performance plans, increasing team productivity by 30%.

-Designed and implemented sales strategies that increased revenue by 250% over three years. -Secured 3 key account contracts within two years, exceeding annual sales goals by 40%. -Developed cross-selling strategies, increasing revenue from existing clients by 30%. -Led market expansion efforts, introducing one new service and penetrating new sectors. -Managed commercial events and digital campaigns, boosting brand visibility by 100%.

-Managed customer support operations across 3 branches, improving client satisfaction from 91% to 98% in 90 days. -Reduced quotation time from 48 to 24 hours, enhancing deal-closing speed and conversion rates. -Optimized truck routing, reducing costs by 40% without impacting service quality. -Coordinated international shipping and packaging projects, ensuring on-time delivery and compliance.

Monitored customer service team and key account management while overseeing special project operations, quotations, RFPs, bid tenders, work distribution, client relations, and sales reports. Also, I streamlined ocean and air shipments assigned accounts coordination, customer claims resolution, insurance, assurance, and compliance, focusing on freight forwarding responsibilities. • Collaborated with team of three to seamlessly address an average of 400 customer requests monthly. • Deployed Microsoft Dynamics 365 for commercial areas by facilitating as key stakeholder. • Improved deal closing by 25% through workflow establishment via ensuring 4-hour quotation time. • Established regular checklists and follow-ups to decrease customer complaints by 15% and eliminate errors. • Achieved promotion from Sales & BID Analyst to Customer Service Supervisor by demonstrating exceptional performance within two years.

Spearheaded DHL Global Forwarding's key accounts won through international bids via SCHAD by providing services as Sales and BID Analyst in Dominican Republic. Additionally, I directed all special project operations, including quotations, RFPs, and bid tenders. • Fostered excellent relationships with clients and efficiently handled job distribution among customer service team. • Formulated detailed client reports and organized ocean and air freight shipments for assigned accounts. • Resolved issues, acquired insurance coverage, and ensured conformance with regulations in freight forwarding industry.

Organized and scheduled air, sea, and land shipments, delivered cargo quotations, fulfilled booking instructions, corresponded with customers on sent quotations, and addressed concerns of third-party providers such as air, land, and sea carriers & customs. • Ensured smooth running of all operations, including satisfying customer's needs by providing appropriate services.