yousra mahmoud

* Maintaining social media presence across all digital channels * Measuring and reporting on the performance of all digital marketing campaigns * Identify trends and insights, and optimize spend and performance based on the insights * Develop a detailed project plan to track progress * Collaborate with agencies and other vendor partners * Design digital media campaigns aligned with business goals * Coordinate the creation of digital content * Establish web presence and boost brand awareness * Maintain a strong online company voice through social

* Lead & coordinate internal resources through execution of projects * Work closely with the Design & Social Media team to develop, compose, and implement all * content as directed by client and their business objectives. * Ensure that all projects are delivered on-time and within scope * Develop a detailed project plan to track progress * Report and escalate to management as needed * Create and maintain comprehensive project documentation * Join the Strategy team during pitches this includes and not limited to brainstorming, content * creation, etc. * Working directly with Clients, following up on pending material, etc. * Designing and implementing social media strategy to align with business goals * Coach the team and get the best from everyone

* Work closely with the Account Management teams to develop, compose, and implement all community content as directed by client and their business objectives. * Provide strategic recommendations to the account teams for insights gathered from the community to continually increase overall community performance. * Brainstorm new creative ideas for enhancing participation based on mined community insights. * Implement all community content as dictated by the strategic planning calendar; maintain planning calendar with input from client and account team. * Track community metrics including membership and participation data, and build project-based reports that summarize qualitative community insights. * Manage all platform communication including outbound emails, opt-out lists and message center notifications. This also includes events live coverage * Coach the team and get the best from everyone * Stay current with social media trends and tools – includes attending networking and educational events

* Respond to customer inquiries * Handle and resolve customer complaints via phones, e-mails and faxes as a receiver and caller * Follow up customer calls where necessary * Complete call logs * Complete call reports

* Responsible for the MIS students * Helping students in all areas of the curriculum * Assisting with the preparation of the learning environment and lab. Exercises * Maintaining students records and carrying out graphs and statistical reports * Planning learning activities with professor and helping with the assessment of students’ progress

* Teaching English to the EDU Program university students * Planning, preparing and delivering effective lessons to meet students’ cognitive needs * Providing individual support and attention to students as required * Ensuring that the learning objectives specified in the Berlitz Syllabus are met in the best possible way to meet students’ needs