Yousef Alhila

• Successfully launched 10 new stores, including project management, recruitment, and store profiling. • Increased the production of stores by training and engaging sales team that resulted in the growth between 5% to 30% in different stores across the region. • Introduced insurance plan that generated 2 million riyals benefits to business, developed robust SOPs, track the project on daily, weekly, and monthly to update or revise the strategies for better results. • Introduced a coaching program for managers as part of the internally professional development of the team. • Attended the Operations Manager program and initiated staff development initiatives for Bahrain and Saudi Arabia. • Ensured customer service is of highest standard, review mystery shopper results, and communication of company objectives to store teams, current mystery shopper results exceeding agreed targets. • Saudization project: Lead the Saudi nationalization scheme across the Alshaya group. Developed policies as per the guidelines of the Ministry of Labor and Social Development to recruit, train, and develop KSA nationals across the verticals. • Developed an induction program for selected 50 Saudi nations, their training calendar, KPI’s, performance management system, monitor and development of all members, challenge them to take new tasks and accomplish successfully. • Monitored, discussed, and developed “Individual developmental plan”. Frequently meet all the new teams to fix their grievances. • Coached, mentored, and support Saudis to overcome the challenges across the region.

• Analyzed store sales figures • Developed and coaching staff. • Maintained awareness of market trends and monitoring local competitors. • Managed budgets set by Operation Manager • Maintained accurate records of all KPI • Ensured all corporate Standard Operating Procedures meet compliance levels.

• Communicated with patients to get detailed case histories. • Examining the eyes of patients of all ages to detect signs of injury, disease, abnormality or vision defects; • Examined eyes and fitting spectacles or contact lenses; • Helped and advised patients choosing frames and lenses.