Young C.

1. [Innovation Incubation & Implementation] Built and led Roche China's Innovation Center from the ground up as its founding lead, assembling a cross-functional innovation team (Medical, Marketing, IT, and external vendors). Identified over 300 potential innovation opportunities and successfully incubated and delivered 42 digital innovation Proofs of Concept (PoCs). These initiatives spanned Roche's global network, encompassing cutting-edge technologies like 3D printing, AI+AR solutions, Virtual Factory, and Next-Gen "Mouse Hospital". 2. [Digital Strategic Planning & Contribution] Played a pivotal role in shaping Roche China's three-year digital innovation strategic roadmap, representing China on Roche's Global Innovation Lead Board. It involved clearly defining our digital objectives and pathways across four core pillars: patient experience, employee empowerment, operational efficiency, and product innovation. 3. [Value Assessment & Cost Optimization] Independently designed and implemented a Total Cost of Ownership (TCO) calculation model, providing business units with a data-driven "make or buy" decision tool through in-depth case studies and ROI assessments. This led to the successful global implementation of the TCO Additive Manufacturing Solution, resulting in annual cost savings exceeding 860,000 CHF since early 2024. 4. [Ecosystem & Partnership Management] Established and managed the "China-to-Global Pre-Procurement" innovation network. This network significantly streamlined the integration of potential tech vendors and existing partners with Roche global internal teams, ensuring innovation projects consistently benefited from cutting-edge external technological support. 5. [Innovation Culture & Knowledge Sharing] Regularly organized and facilitated over 30 innovation exchange events, including monthly "Innovation Clubs," innovation workshops, and Market Intelligence trend-sharing sessions.

1. [Digital Transformation] Led digital transformation for HC's 2023 strategic initiative, identifying opportunities aimed at improving profitability and growth and contributing to achieving 45M registered users and 7M monthly active users (MAU), propelling the app to the #1 ranking among active consumer finance apps in China in 2020. 2. [Digital DNA Promotion] Championed Home Credit's "customer obsession" DNA to enhance customer experience. Provided digital transformation support, guiding business teams to deliver solutions with a customer-centric mindset. 3. [Digital Innovation & Recognition] Drove digital innovation initiatives with Business Owners (BOs) & Product Owners (POs), aligning with market trends to shape customer and colleague experiences. Led the team to win the China Technology Excellence Awards 2020 (for the HCC Self-service platform digital transformation project). 4. [Quantify Transformation Value] Collaborated with leadership and other departments to develop digital transformation metrics, quantifying the business value and ROI of proposed solutions. 5. [Digital Transformation Implementation] As Transformation Tribe Owner, supported BOs, POs, and other tribe owners in developing digital strategies and executing digital transformation plans and implementations. 6. [Market Research Leadership] Planned and led market research to understand consumer purchasing behavior and insights. Produced monthly internal market research reports. [User Research Framework] Established and completed a comprehensive three-in-one user data and feedback collection framework, comprising a research system, Focus Groups, and Usability Tests. Applied collected and analyzed results to process optimization, achieving a 90% optimization ratio. 7. [Competitor Research & UX Optimization] Evaluated the usability of existing digital products and services, driving improvement plans and continuously optimizing user experience. Produced monthly internal competitor research reports.

Standard Chartered, 2015.3 – 2018.4 Tianjin, China Senior Manager, Business Excellence & Digital Transformation Tianjin, China 1. [Platform Optimization] Provided digital transformation and optimization solutions for Standard Chartered's Wealth Management and Personal Banking (WPB) Customer Platforms. 2. [Operational Model Design] Designed and implemented the optimal "Tri-Index" model, successfully adopted across Standard Chartered Bank's Global Business Services (GBS) departments, demonstrating digital leadership. 3. [Business Excellence] Collaborated with cross-functional teams to drive business excellence product planning and implementation within Standard Chartered Bank. 4. [Needs Identification] Engaged with over 12 banking operation departments, providing 60+ solutions to effectively uncover their needs. 5. [Innovation Sourcing] Identified over 160 innovation opportunities through transformation projects within banking operation departments.

Thomson Reuters, 2007.03 – 2015.03 Beijing, China (2010 in Chicago, US.) Digital Manager Beijing, China 1. [Global Solution Deployment] Led the deployment of 500+ digital transformation solutions across India, Indonesia, Malaysia, and other countries. 1.1 Provided digital support to customers as a key transit point within Thomson Reuters' global service system. 1.2 Collaborated closely with the sales department to drive project deployment and implementation, coordinating technical support teams. 2. [Technical & Solution Leadership] Led the digital technical and solution support team, providing support for both group projects and business initiatives with partners. 2.1 Fully participated in all commercial negotiations, delivering pre-sales digital transformation support to sales departments. 2.2 Assumed full responsibility for client communication in key sectors and staff, recommending tailored solutions. 2.3 Managed comprehensive pre-sales and after-sales digital training for customers, providing feedback summaries to R&D and sales departments. 2.4 Delivered digital technical support to meet diverse customer demands. 2.5 Achieved the top ranking in the 2012 annual internal customer satisfaction survey.

China TechFaith Wireless (NYSE:CNTF), 2005.11 – 2007.02 Beijing, China Requirement Management 1. [Project Participation] Participated fully in the Italian operator TIM custom mobile product projects. 2. [Cross-Border Tracking] Managed CR (Change Request) tracking between NEC headquarters in Japan and Beijing. 3. [Requirements Management] Maintained the requirements management matrix. 4. [Issue Resolution] Ensured the closure of all CRs through effective communication with NEC headquarters in Japan and the development team in Beijing.

Requirement Management Intern