Younan Bakhus M.B.A

Service Manager @ TRL Systems, Inc.

About

Younan Bakhus Bachelor's degree in Electronics Engineering Master’s in business administration (MBA) NICET 3 Certification in Fire Alarm I'm passionate about delivering top-notch service with a smile. With a Bachelor's degree in Electronics Engineering, a Master's in Business Administration (MBA), and NICET 3 Certification in Fire Alarm, I bring over 26 years of hands-on experience to the table. What makes me stand out is my unwavering dedication to putting customers first. From my earliest days as a service technician to my current role as a service manager, I've always made it my mission to ensure that every client receives prompt, effective solutions tailored to their needs. Over the years, I've fine-tuned my sense of urgency, understanding that every customer request deserves my full attention and efficiency. It's this commitment to excellence that drives me in every aspect of my work. When I'm not busy tackling challenges in the low-voltage service industry, you'll often find me enjoying the sunny weather and lush golf courses of San Diego. Golfing is not just a hobby for me; it's a way to unwind and recharge, ensuring that I bring my best self to every professional endeavor. In essence, I pride myself on embodying professionalism and dedication in everything I do, making me your trusted partner for all your low-voltage service needs.

Country

United States

City

San Diego

Industry

Construction

Skill

Tactical Plans, Strategic Initiatives, Presentations, Personal Protective Equipment (PPE), Group Facilitation, Competitive Strategies, Coaching, Business Process Improvement, Project Management, Problem Solving, Entrepreneurship, Start-ups, Management, Project Planning, Sales Management, New Business Development, Strategic Planning, Contract Negotiation, Negotiation, Team Building

Experience

Service Manager

TRL Systems, Inc.

2021-1 - Present · 5 yrs 9 mos

San Diego, California, United States

Provides leadership and strategic vision for the TRL Systems Service Department and is responsible for ensuring the Service team delivers exceptional customer and technical services for TRL’s Life Safety Products. Responsible for growing and developing the Service team as well as maintaining a profitable service structure that provides value to TRL’s customers. Acts as a strategic partner to both customers and colleagues to help maximize effectiveness and address challenges. Plays a significant role in TRL’s long-term planning including service and operational excellence.

Service Operations Supervisor

TRL Systems, Inc.

2015-7 - 2021-1 · 5 yrs 7 mos

Greater San Diego Area

Oversaw daily operations of TRL Systems’ San Diego Service Department including management of labor, productivity and quality control as established by the Service Manager. Responsible for enhancing operational procedures, information flow management, business processes and system reporting. Responsibilities included interviewing, hiring and training new employees; planning, assigning and directing work; addressing employee performance and corrective action plans; employee motivation and compensation.