YouHeng Chin

Operations Specialist @ TK Elevator

About

Cross-functional communicator with 4+ years of experience driving growth in digital marketing, community building, and project coordination—especially in fast-paced industries like gaming, e-commerce, and SaaS. Skilled at leading marketing campaigns, managing online support systems with 300+ daily chats, and collaborating with cross-functional teams to build and launch impactful initiatives. My work sits at the intersection of strategy, operations, and people. I thrive on refining user journeys, aligning teams across regions, and translating feedback into actionable insights that boost client acquisition, brand growth, and user retention. Communication is the foundation of all human interaction, and I leverage this to create clear, empathetic connections that drive business success. Multilingual in English, Mandarin, Cantonese, and Malay, with strong cultural agility across global markets. I’m seeking a strategic, client-facing role—whether in marketing, business development, or community management—where I can connect people, ideas, and systems to help businesses grow with clarity and empathy. Let’s connect and explore how I can add value to your team!

Country

Taiwan

City

Kaohsiung City

Industry

Marketing & Advertising

Skill

Virtual Reality (VR), Community Management, Social Media Communications, Marketing, Business Development, Relationship Building, Customer Success, Content Marketing, Content Management, Customer Engagement, Customer Support, Cross-functional Collaborations, Organizational Consulting, Annual Fund, Account Management, Multiple Project Coordination, Data Entry, Chinese, Key Performance Indicators, Business Planning

Experience

Operations Specialist

TK Elevator

2024-11 - Present · 1 yr 11 mos

Kaohsiung City, Taiwan

Main Project: Fubon Aozhidi Commercial Project 1. Drafted and revised technical documentation for elevator and escalator projects, ensuring compliance with construction, QA, and safety standards. 2. Coordinated with 10+ technical professionals from across 4 different countries (Mainland China, Malaysia,Korea,Indonesia) to secure material documentation, achieving 100% on-time approval for elevator components. 3. Supported cross-functional project teams to meet milestones, reducing document turnaround time by 35%. 4. Managed accurate technical translations in compliance-heavy processes, enabling seamless handovers to engineering and construction teams.

Social Media & Marketing Manager

Pumpkin VR

2022-5 - 2023-12 · 1 yr 8 mos

Taiwan

1. Led player engagement campaigns (beta tests, events, giveaways), contributing to a successful Quest 3, Steam & PICO platform VR game launch. 2. Managed all customer support channels (Email, Discord, Zendesk), building automated FAQs that reduced support tickets by ~ 75%. 3. Created and translated multilingual patch notes, improving player understanding and update adoption across EN/CH player bases. 4. Scaled TikTok, Discord, Youtube & Twitch Live engagement through data-driven strategy shifts, contributing to a 65% increase in player community retention over 12 months. 5. Collaborated with Marketing, Design, and Dev teams to execute community events and patch rollouts on schedule.

Food and Beverage Specialist

Dapin

2021-7 - 2022-4 · 10 mos

Kaohsiung City, Taiwan

1. Delivered client-facing service in a high-traffic hospitality environment, handling 80+ customers per day. 2. Coordinated with kitchen & operations staff to ensure timely and accurate service during peak hours. 3. Supported promotional activities that increased daily sales by 25% during campaigns.

Special Assistant To Chief Executive Officer / Graphic Designer

YEOU SHUIANG ENTERPRISE CO., LTD.

2020-8 - 2021-2 · 7 mos

1. Managed CEO’s schedule and coordinated 10+ high-level meetings per month across departments. 2. Planned and executed corporate events & conferences, optimizing logistics and vendor coordination. 3. Produced presentations & visual materials for internal and client-facing use, enhancing proposal clarity. 4. Streamlined administrative processes, reducing report turnaround time by 70%.

President

I-Shou University

2016-12 - 2019-6 · 2 yrs 7 mos

1. President, 24 Festive Drum Cultural Performance Group — led team to represent and promote this Malaysian heritage art in university and public events. 2. Organized 30+ performances and workshops, fostering cross-cultural exchange and student engagement.