you junwei

Store Assistant @ Vodafone

Country

Australia

City

Greater Brisbane Area

Industry

Hospitality

Skill

Operations Support, New Hire Training, Account Servicing, Office Administration, Retail Accounting, Change Process, Contract Documentation, Customer-Focused Service, Verification and Validation (V&V), Team Coordination, English, Mandarin, Policies & Procedures, Insurance Authorizations, Standards Compliance, Customer Satisfaction, Public Inquiries, Public Engagement, Data Entry, Compliance Procedures

Experience

Store Assistant

Vodafone

2023-10 - Present · 3 yrs

Provided frontline customer service and processed service enquiries. Verified identification and maintained accurate customer records. Processed applications, upgrades, and account changes.

Retail Sales Specialist

Vodafone

2023-10 - Present · 3 yrs

Brisbane, QLD

Retail Associate

Telstra

2020-10 - 2022-4 · 1 yr 7 mos

Assisted customers with account setup and service enquiries. Verified documentation and processed contracts accurately. Maintained records using internal systems. Resolved customer concerns in accordance with procedures. Supported administrative and stock control tasks.

Retail Associate

Vodafone

2016-9 - 2019-11 · 3 yrs 3 mos

Delivered high-quality customer service in a regulated environment. Processed activations and account updates. Ensured compliance with documentation requirements. Supported onboarding and training of new staff.