Yoshita S.

• Assisted with the development of risk processes and tools to control access to systems, ensuring adequate segregation of duties and access to sensitive information. • Assisted with quarterly and annual financial reporting requirements, which include consolidation of over 100 entities in multiple currencies • Liaised with external auditors to provide required working papers for items disclosed on the financial statements.

• Evaluated renewals, reversals and premium adjustments of over $1.5 million in line with new COVID-19 procedures • Selected by management to train new team members on software and processes with Team Lead status, due to efficiency • Communication with various departments in order to perfect workflow and transaction accuracy • Reviewing of hundreds of inspection reports and mitigation forms in order to make appropriate underwriting decisions

• Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills • Maximized customer satisfaction by listening and reacting to all pool patrons with courtesy and resolving any issues promptly and with a positive attitude • Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness • Promoted fitness center programs such as the youth and adult swim team programs

• Developed and participated in extensive and skillful lifeguard training quarterly • Instructed 14 new staff to improve teaching styles and increase student pass rate from 60%-72% • Maximized customer satisfaction by appropriate engagement with patrons and running workshops for the team to resolve issues positively. • Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness.