yoshikatsu otaki

Developing and building the business by providing tailor-made solutinos in aftermarket and spare parts management as well as refurbishing and resell. End-to-end service offering in customer services including technical support, warranty management, product exchange through global network of call centers.

Engaged in consulting sales for pursuing most desired solutions by customers in III-V MOCVD semi-compound LED epi-wafer and chips for applications like LED Lighting, LCD Backlight, Entertainment and Automotive Use. Played a key role for the company grown from initial production of 50 million chips monthly with 100 personnel into 2 billion chips with 1,600 personnel. The company has achieved IPO in Taiwan Stock Market in 2006.

Engaged in wide range of corporate functions as a representative officer from its parent company, that included merchandising planning, product promotions, advertising, and store location research and market development. Served as a part of merchandising planning team. Analyzed the sales data obtained throughout stores nationwide in each region of US, conducted market research for competitors’ product and pricing, and obtained market information to be fed into buyers in each production country in Asia searching for and planning competitive products to be sold in corporate stores. Surveyed various suppliers including Sanyo, Sharp, Funai, Panasonic, Sony and others for searching technologies and products suitable for promotions and marketing by Radio Shack and its brand. Responsible for product evaluation and quality maintenance that required deep knowledge and experience in electronics and quality control concept.

A consulting company specialized in the field of supply chain management solutions, overseas manufacturing, and cross regional logistics. All the positions held in various companies since 1992 are contracted through this copmany.

Consulted with various customers based on wide range of network associated in the industry of IT and electronics, identified the problems and provided the solutions by leading the team of customer care and operations from logistics to engineering. Designed and proposed integrated end-to-end returns management and aftermarket service solutions on global basis to the OEMs in consumer electronics and IT. The offers included technical support and return prevention through various call centers, organizing international/domestic inbound and outbound logistics along with inventory management, providing repair and refurbish and asset recovery program. Established new asset recovery solutions in electronic storage industries by refurbishing products to new state for resale purpose without affecting the sales of new products in the market. The solution has saved double digit millions for WD and Toshiba. Proposed to our clients with shortened and more efficient reverse logistic supply chain solutions for significant cost savings globally.

Provided new business scheme of total outsourcing solutions by responding rapidly changing economic environment. Contributed significantly to expand corporate mission from heavily concentrated human resource related business to a total solution providing by creating a team of account management, engineering and manufacturing support and quality control in China for customers requiring manufacturing, logistics, equipment maintenance and repair. Assigned to the position to organize the demand of customers with global presence, such as Honda, Nissan, Mitsubishi Electric and Hitachi, by consolidating services formerly provided individually and locally by US, EMEA and Japan/China subsidiaries. With the effort, the company was able to integrally offer global seamless services in outsourcing for engineering including design, development, repairs and maintenance. Fully responsible for global sales in the group that consist of large number of subsidiary entities in Japan and overseas.

Contracted to perform following tasks during the tenure. Expanded list of customers formerly concentrated in US/Europe to Asia-Pacific region by supplying most efficient supply chain and customer support solutions in logistics and production by utilizing corporate facilities worldwide in every region with primary emphasis in Europe. Established an entity in Tokyo for the purpose of acquiring Japan based clients requiring trans-continental logistic and outsourcing solutions in European distribution for retail and customer support. The entity has later served also for Bertelsmann Group for assisting corporate M&A in media industry including publishing and broadcasting. Proposed global level customer support of call centers in China and Europe by promoting solutions provided by other divisions in the same group of Arvato.

Service as Group Advisor for PC, Mobile Phones and Optoelectronics.

Representing Arvato Services and its solutions worldwide in Far East/

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