Hyunae N.

Currently Leading growth and revenue strategy in a B2B2C travel platform environment. Focusing on defining company-wide KPIs, improving B2C performance, and building a structured growth framework across supply, distribution, and demand. Working on aligning product, revenue, and operations to create a more scalable and measurable growth model.

Head of Sales & Revenue Handys · Full-time May 2024 – Oct 2025 · Seoul, South Korea (Hybrid) Handys is a lifestyle hotel & residence management company operating a multi-asset portfolio across Korea. Role & Scope -Owned end-to-end sales and revenue performance for a multi-asset portfolio, managing KRW 60–80B in monthly revenue -Built and operated revenue systems across pricing, channels, promotions, and cost structure with full P&L accountability -Designed CRM- and KPI-driven performance management to enable data-backed decision making -Acted as a control tower across Sales, Operations, Product/Development, and Customer Support Key Contributions & Impact -Drove +35% YoY revenue growth through demand-based pricing, channel optimization, and execution discipline -Improved advertising ROI by 18% by launching performance-based campaign frameworks and budget prioritization -Designed dynamic commission and margin models to strengthen portfolio profitability without partner friction -Negotiated commercial terms and long-term contracts with global B2B partners (Expedia, Agoda, Trip.com, Booking.com) -Built revenue forecasting and performance monitoring frameworks to identify downside risks early and guide corrective actions -Led and developed a 10-member commercial team, aligning incentives, KPIs, and execution priorities

Lead Manager, Hotel Operations Strategy Yanolja (NOL Universe) · Full-time Nov 2019 – May 2024 · Seoul, South Korea Yanolja is Korea’s leading travel & hospitality platform, operating in 30+ countries with annual transaction volume exceeding USD 6B. Role -Led revenue optimization and contract management initiatives across multiple business models -Acted as a central point of coordination between business, product (R&D), design, and operations teams -Owned performance analysis and operational frameworks to improve profitability and partner experience Key Contributions -Improved overall profit ratio by approximately +3% vs. 2019 by introducing structured controls for pre-purchased inventory, overbooking, and last-minute cancellations -Designed and implemented internal monitoring logic to minimize inventory-related revenue leakage and support timely decision-making -Established the company’s first structured contract management guidelines, categorizing key commercial factors for consistent evaluation -Enabled faster and more consistent contract decisions, resulting in ~200% growth in advertisement contracts -Reduced partner claims by nearly 100% by addressing contract clarity issues and aligning expectations through data-backed insights -Built internal dashboards and data charts to improve visibility of real-time operational and performance metrics -Collaborated with product and design teams to simplify external-facing systems; post-launch, reduced usability-related partner inquiries to near zero

Account Sales Manager, APAC eRevMax · Full-time Feb 2018 – Jun 2019 · Remote (Seoul, South Korea) eRevMax is a global hospitality technology company providing channel management, CRS, and revenue optimization solutions to 9,000+ hotels worldwide. Role -Led B2B SaaS sales and account expansion across APAC markets, combining technical sales, revenue consulting, and partner relationship management -Served as the primary commercial contact for high-value enterprise accounts and regional hotel groups Key Contributions -Managed and grew top-tier (Gold) enterprise accounts across APAC, including leading resorts and multi-property hotel brands -Drove solution upsell and cross-sell by advising partners on distribution, pricing, and revenue optimization strategies -Coordinated OTA and PMS API integrations with major platforms (Expedia, Booking.com, Agoda), reducing operational friction and supporting sales scalability -Secured 2–3 new APAC branches per month through a combination of inbound leads and consultative outbound sales -Maintained 100% renewal rate for high-value accounts while consistently meeting quarterly revenue targets -Sustained 90%+ partner satisfaction through proactive performance reviews and issue resolution

about company : Japanese hotel group with 70+ properties across Japan and Asia, focusing on midscale to upscale segments. MAIN ROLE: Managed rates and revenue for online travel agencies. • Oversaw reviews posted on platforms. • Coordinated connectivity solutions with online agencies. • Cultivated relationships with customers and partners. ACHIEVEMENT: I. Achieved monthly revenue of 200 million won in 2016, along with 500 room nights exclusively through online agencies. A. Balanced profit and product offerings, elevating online travel agencies' profit share from less than 10% to over 50% of total sales profit. B. Increased average occupancy to over 90% from approximately 50% by strategically managing daily rates and inventory allocations for each agency. C. Fostered strong partnerships for enhanced revenue management.

about company : Singapore-based serviced residence brand with 120+ properties worldwide, targeting corporate and long-stay travelers. MAIN ROLE: Supported revenue management for online agencies. Addressed inquiries from B2C customers. Handled communication with partners and headquarters including GDS channels issues. Assisted in the monthly reporting process to headquarters. ACHIEVEMENT: I. Specialized in channel connectivity during the introduction of new connectivity technology. II. Established essential systemic components for the Seoul branch opening in 2013, contributing to its successful launch.