Yong Xin Ong

Customer Success Manager @ Zota

About

Customer Success professional with experience across SaaS and fintech payments, specializing in merchant relationship management, client engagement, alternative payment methods, and cross-functional collaboration. My background spans supporting F&B technology solutions and managing merchant relationships within the fintech payments space, where I work closely with clients to drive smooth onboarding experiences, strengthen long-term partnerships, and support operational success across payment ecosystems and local payment infrastructure. I enjoy working at the intersection of technology, business, and client strategy — partnering with stakeholders to solve problems, improve processes, and create strong customer experiences in fast-paced fintech environments. My experience has also given me exposure to payment operations, merchant onboarding workflows, and the evolving landscape of digital payments and alternative payment methods. Areas of interest include: • Customer Success • Fintech & Payments • Alternative Payment Methods (APMs) • Local Payment Infrastructure • Strategic Account Management • SaaS • Merchant Success • Partnerships & Client Growth I’m particularly interested in opportunities where I can continue developing commercially, take on greater ownership, and contribute to high-growth fintech and technology businesses.

Country

City

Singapore

Industry

Financial Services

Skill

Stakeholder Management, Strategic Partnerships, Payments, Key Account Acquisition & Retention, Business Negotiation, Cross-functional Collaborations, FinTech, Customer Success, Business-to-Business (B2B), Building Business Relationships, Cascading Style Sheets (CSS), HTML, Chinese, Public Relations, Public Engagement, Mass Communication, Customer Support, Complaint Management, Audio Editing, User Generated Content

Experience

Customer Success Manager

Zota

2025-11 - Present · 11 mos

Singapore

Junior Customer Success Manager

Zota

2025-5 - 2025-11 · 7 mos

Singapore

- Manage merchant relationships within the fintech payments space, serving as a key point of contact for client engagement and operational support - Partner with internal cross-functional teams to support onboarding, issue resolution, and ongoing merchant success initiatives - Build strong relationships with clients to improve engagement, retention, and long-term partnership value - Coordinate with operational and technical stakeholders to ensure smooth payment workflows and - positive customer experiences - Support merchants in navigating payment-related processes within a fast-moving international fintech environment

Sales Executive

TableCheck

2024-7 - 2025-5 · 11 mos

Singapore, APAC

As a Business Development professional at TableCheck, I drive growth by acquiring and expanding clients across the APAC region, with a focus on restaurant groups and major hospitality brands like IHG, Hilton, and Hyatt. I spearhead market expansion efforts in Singapore, identifying and converting prospects into long-term partners. My role encompasses the full sales cycle, from lead generation and client meetings to deal structuring and contract negotiation. By delivering tailored presentations and product demonstrations, I effectively communicate the value of TableCheck's solutions to enhance operational efficiency for restaurants and hotels. Through strategic outreach and collaboration, I contribute to establishing TableCheck as a leading SaaS provider in the hospitality industry.

Inside Sales Executive

TableCheck

2024-5 - 2024-7 · 3 mos

Singapore

TableCheck is a global platform built to help Hotels & Restaurants own their guest experience. We help them reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans. Online Reservation System - Table Management - Customer Data. EDM Marketing Automation