Yolanda Melena

Customer Service and Sales Specialist @ SKINACT | Spa and Equipment

About

Dedicated customer service manager with more than 10 years experiences in retail banking, sales and mortgage servicing. I am able to balance the pressures of a high paced work environment while training and mentoring a team off associate ready for promotion. I coached and trained my teams to be proficient in company policy and regulatory requirements in addition to the platinum standard of customer service. . I foster an environment of inclusion and team work in which customers enjoy high levels of service and employees are motivated to deliver top performance.

Country

united states

City

canoga park

Industry

banking

Skill

microsoft office, microsoft excel, microsoft word, customer service, powerpoint, english, windows, outlook, photoshop, public speaking, banking, credit, recruiting, training, sales, loans, management

Experience

school bus driver

los angeles unified school district

2019-9 - Present · 7 yrs 1 mo

loan consultant

jpmorgan chase & co.

1989-3 - 2007-8 · 18 yrs 6 mos

My need to learn and grow transitioned into a Loan origination role where I mastered origination of conventional, non conventional and Government loans.

team manager

bank of america

2007-8 - 2013-5 · 5 yrs 10 mos

Hired as a manager to recruit, train and supervise 14+ Workout Negotiators in addition to Collection reps and mediation Liaisons in later roles. Ensured negotiators; collection reps and Liaisons complied with all regulatory guideline, bank policy and investor guidelines. Foster an environment of inclusion and team work in which customers enjoy high levels of service and employees were motivated to deliver top performance. Managed front-end operations to ensure accurate and efficient Mod Closing, call handling and Mediation attendance.