Yoko Shimakawa

Provided executive support to eight Independent Board Directors, including four U.S.-based members, in a highly confidential environment. • Coordinated complex schedules across multiple time zones • Arranged international travel, accommodations, and detailed itineraries • Provided comprehensive support during visits to Japan, including transportation, dining arrangements, and on-site coordination • Managed expense processing and administrative operations with accuracy and discretion • Supported the operation of board meetings and various committees, contributing to their smooth execution

Provided administrative and operational support to the Legal & Compliance Department in a remote environment, ensuring smooth execution of meetings, documentation, and internal processes. • Coordinated meetings, schedules, and calendar arrangements for internal and external stakeholders • Supported recurring and ad-hoc meetings with administrative and clerical tasks • Managed communication and information flow between internal and external parties • Handled budget tracking, payment processing, and contract administration • Maintained corporate contracts and legal documentation • Supported e-learning operations and follow-ups with participants • Maintained legal consultation records and documentation accuracy

Provided customer support and reservation coordination for a global hospitality network of over 7,000 hotels, delivering high-quality service in a fast-paced, remote environment. • Handled reservation requests, inquiries, and service-related cases via phone and email for multiple Marriott brands • Supported loyalty program members by managing account information and responding to service requests • Coordinated with hotel properties worldwide to resolve guest-related requests and ensure service consistency • Maintained accurate customer records and ensured compliance with internal policies and service standards • Managed multiple cases simultaneously while delivering timely and professional customer support

Administrative Specialist Environmental Branch U.S. Marine Corps Air Station Iwakuni, Japan (Nov 2015 – Sep 2018) Provided administrative and office support within the Environmental Branch, supporting both the Environmental Branch Director and U.S. civilian personnel in daily operations. • Provided executive-level administrative support to the Environmental Branch Director, including scheduling coordination, business travel arrangements, and daily operational assistance • Supported office operations within the Environmental Branch alongside U.S. civilian personnel • Managed official documentation, reports, and internal records in English and Japanese • Prepared permits, gate passes, and contractor-related documentation • Handled procurement requests and tracked administrative workflows through internal systems • Maintained organized filing systems and ensured accuracy, consistency, and document control • Supported bilingual communication and coordination for operational matters Key Achievement: Sustained Superior Performance Award (Mar 2017) ⸻ Recreation Specialist Semper Fit, Youth Sports U.S. Marine Corps Air Station Iwakuni, Japan (Mar 2014 – Nov 2015) Coordinated international youth sports programs and U.S.–Japan cultural exchange events involving military and local community stakeholders. • Planned and coordinated sports programs, events, and seasonal schedules • Managed logistics, participant coordination, and venue setup and breakdown • Liaised with Japanese organizations for joint sports competitions and cultural exchange events • Supported travel coordination and escorted teams during sports-related trips • Handled participant registration, documentation, and compliance checks • Responded to inquiries and supported coaches, parents, and officials • Maintained organized records and supported operational reporting after events Key Achievement: Director’s Customer Service Award (Apr 2015)

Nippo Corporation (U.S. Marine Corps Project) U.S. Marine Corps Air Station Iwakuni, Japan Provided interpretation, translation, and coordination support for U.S. Marine Corps construction projects, acting as a liaison between Japanese contractors and U.S. military stakeholders to ensure smooth project communication and operations. • Provided interpretation support during meetings, coordination sessions, and site inspections • Translated technical documents, specifications, emails, and construction drawings • Supported project coordination, including permits, gate access documentation, and related administrative processes • Managed project documentation, reports, and databases for tracking and record-keeping purposes • Supported onboarding, coordination, and training of newly recruited interpreters