Yogita Purane

▪ Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. ▪ Provided Tier 1 IT support to non-technical internal users through desk side support services. ▪ Responded promptly to incoming sales leads and requests for technical support. ▪ Managed high levels of call flow and responded to technical support needs. ▪ Monitored systems in operation and quickly troubleshot errors. ▪ Submitted service tickets for equipment maintenance requests. ▪ Translated complex technical issues into digestible language for non-technical users. ▪ Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

 To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email.  Preparing proposals and quotations as required.  Handling existing & new customer queries and calls.  Responsible to Process the orders through online system.  Coordinate with sales & operations team to deliver the orders on time.  Supporting to sales team in achieving sales targets.  To generate online MIS reports.  Generating leads and marketing communication with the various internal departments to ensure proper sales cycle.  Collection and proper maintenance of contracts between customer & staples.  Responsible to solve problems by liaising with the customers.  Coordinate with sales & marketing people.  Responsible to prepare the presentation & papers for meetings.  Supporting to sales team in achieving sales targets.  Coordinating with HR department for recruitment & Training process of sales people.  Communicate with regional sales team for status of orders and position of sales.