Yogesh Swami

Enterprise technology leader accountable for Software & AI Engineering and DevOps capability across Spark’s core OSS & BSS platforms supporting digital channels, billing, order fulfilment, network inventory, and enterprise integrations. Lead a multi-disciplinary community of software & AI engineers and DevOps practitioners, responsible for build, run, and change across mission-critical systems underpinning customer journeys, revenue platforms, and network operations. Drive DevOps maturity, chapter capability, engineering standards, and AI-led software development practices to improve developer productivity, quality, and delivery velocity at enterprise scale while partnering closely with Product, Architecture, Operations, Security, and external partners. Portfolio includes: • AI Engineering • API & Event-Driven Integration • Billing & Charging (Development + DevOps) • Digital Channels (Web & Mobile) • Integrated Customer Management Systems • Network Inventory & Automation • Order Orchestration

Led Network Automation & Orchestration engineering across Spark’s OSS landscape, overseeing DevOps and software engineering capabilities supporting network fulfilment, assurance, and service operations. Accountable for building and running scalable automation platforms enabling closed-loop operations, orchestration at scale, and automation-first service activation across network and cloud domains. Directed chapter capability uplift, engineering governance, DevOps evolution, and platform reliability while partnering with Network Engineering, Architecture, Operations, and strategic vendors. Platform Portfolio Included: • Network Inventory & Automation systems supporting service modelling and automated provisioning • Telco Cloud / NFVi DevOps (OpenStack, OpenShift, Kubernetes, CNF/VNF lifecycle management) • Order Orchestration across OSS/BSS ecosystems • Network & Infrastructure Testing • Test engineering and quality governance

Established and lead a high-performance Engineering & DevOps team focused on transforming Technology Operations across Mobility/B2C and Enterprise/B2B business units driving large-scale Intelligent Automation and OSS transformation • Strategizing, planning and performing due diligence for Technology stack and Business processes to arrive at Use Cases, Cost Benefit Analysis/Business Case, and eventually Technology identification for executing the same. • Implemented Zero Touch Provisioning of Fixed Line B2B services using Cisco NSO to accelerate speed to market • Led end-to-end digital transformation of enterprise connectivity services (SD-WAN, MPLS, FTTx, ILL, IPLC, PRI/SIP), improving operational efficiency and customer experience • Automated large-scale OSS service assurance and provisioning processes using RPA and run book automation • Deployed AI-powered virtual assistants to significantly reduce operational call volumes in NOC Technology & Domain Focus: Cisco NSO, OSS/BSS Transformation, Service Assurance, Network Orchestration, NGOSS platforms (Remedy, Netcool, MyCom, NMSworks), Intelligent Automation, RPA(Automation Anywhere), AI Chatbots

Led Centre of Excellence for Process Transformation (OSS) and Intelligent Automation for NOC across Mobility(2G-5G), IP/MPLS, Transmission, Cloud and Enterprise B2B services. Key Achievements: • National NOC Centralization(SNOC): Directed the Digital Transformation and operating model redesign, leveraging TMF (eTOM/BPF) and ITSM frameworks to consolidate distributed regional operations into a unified Service NOC (SNOC), strengthening service stability and customer experience across the national mobility network. • Vodafone-Idea Technology Merger: Strategized and executed the consolidation of Service Assurance and Fulfilment processes. Led the due diligence of IT/OSS stacks and process maturity models to deliver a unified "To-Be" architecture ahead of the projected timeline. • Intelligent Automation & RPA: Established a high-performance RPA CoE using Blue Prism. Identified and implemented numerous automation use cases across Telecom networks, significantly improving NOC SLAs and operational throughput. • Big Data & AI Roadmap: Operationalized processes and automation across Big Data ecosystem (Hadoop, Kafka, Cloudera) to ingest network alarms and performance KPIs, enabling data-driven business decisions and real-time customer insights. • Service Excellence & Frameworks: Championed the adoption of TMF (eTOM/BPF) and ITSM standards. Utilized Kotter’s 8-Step and McKinsey’s 7S models to manage organizational change during large-scale system transitions. • Regulatory Compliance: Certified Lead Auditor for implementation of ISO 20000 (Service Management). Also lead ISO 27000 (Information Security), and SOX audits to ensure rigorous regulatory compliance and data security. Technology Focus (OSS Stack): HP TeMIP, HP SM, Oracle UIM Inventory Mgmt, SQM, SLA Mgmt, Application Performance Mgmt (HP OpsBridge), MyCom, SevOne, Oracle Order Management, RPA (Blue Prism), Conversational AI, Big Data (Hadoop, Kafka), WFM/ Field Service Management(Salesforce)

Spearheaded technology consulting and new business development for the Network Services Group across the APAC region. Acted as the primary Subject Matter Expert (SME) for high-value managed services deals involving Service Assurance and Fulfilment for Tier-1 Telecommunications providers. Key Achievements: • Strategic Account Planning: Owned end-to-end regional account planning and forecasting, driving consistent revenue growth across key markets including Singapore, Australia and New Zealand covering RF/Mobile networks, IP/MPLS, Transmission, Data Centre and OSS/NMS platforms. • Full Deal Lifecycle Management: Led the execution of complex RFPs, including due diligence, solution design, effort estimation, and delivery strategy for major telcos such as SingTel, Optus, Telstra, and Vodafone. • OSS/NMS Solution Architecture: Designed and proposed integrated Network Management solutions utilizing industry-standard tools from HPE, IBM, CA, BMC Remedy, Cisco & Juniper. • Managed Services Governance: Developed comprehensive transition plans, team structures, and governance models for NOC operations based on ITIL Service Operation frameworks. • Cross-Functional Leadership: Partnered with Sales and Finance teams to translate technical requirements into commercial business cases, ensuring alignment between technical feasibility and regional profitability targets.

Selected to lead the technology integration initiative following the merger of AT&T and SBC Communications, supporting seamless delivery of enterprise data and connectivity services across the combined network. Key Contributions: • Contributed to large-scale post-merger network integration programs, enabling continuity of enterprise B2B services including Layer 2 / Layer 3 MPLS VPN and managed data connectivity solutions. • Conducted technical due diligence to define solution architecture, delivery scope, resource planning and commercial inputs for transition programs. • Led a cross-functional team of engineers in planning, designing and implementing enterprise IP/MPLS services for business customers. • Managed end-to-end project lifecycle including planning, tracking, risk assessment, stakeholder reporting and governance reviews with senior AT&T leadership. • Designed and provisioned IP/MPLS network services supporting enterprise product portfolios and SLA-driven managed service commitments.

Early-career role spanning Software Development, CRM performance optimization and telecom solutioning for international operators. Key Contributions: • Developed and supported Java-based components and utilities for telecom service provisioning and workflow integration. • For Siebel CRM environment, conducted database performance analysis and tuning, working closely with application and infrastructure teams to improve query performance, indexing strategy and transaction handling. for a leading Telecom provider in Taiwan • Protocol Stack development in Opnet performance modelling tool for Telecom protocols such as SCTP and GPRS • Analyzed server utilization, latency bottlenecks and protocol inefficiencies to enhance system stability and throughput. • Contributed simulation and deployment programs for British Telecom, supporting enterprise-grade service rollouts and Service Creation Framework (SCF) initiatives. • Led performance modelling activities for SCF environments, analyzing system behavior under traffic loads and recommending optimization strategies. • Participated in requirement analysis, technical documentation and client interactions across cross-border delivery teams.

2 Years Full Time