Yogesh Prajapati

Asst. Front Office Manager

About

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Front Office Manager in all aspects of the department and ensure service standards are followed. Provides managerial support for Reception and Guest Services in the daily operational duties for these areas. Consistently offer professional, friendly and engaging service. Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines. Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train supervisors and fulfill training role in the absence of the trainer. Assist guests regarding hotel facilities in an informative and helpful way. Follow department policies, procedures and service standards. Follow all safety policies.

Country

India

City

Greater Allahabad Area

Industry

Hospitality

Skill

Front Office, Hotel Management, Pre-opening, Rooms Division, Training, Time Management, Management, Micros, Hospitality Industry, Hospitality Management, Hotels, Resorts, Revenue Analysis, Banquets, Guest Service Management, Customer Relations, Customer Satisfaction, Team Building, Team Leadership, MICROS

Experience

Asst. Front Office Manager

Hotel Surya India Palace Pvt. Ltd.

2016-2 - Present · 10 yrs 8 mos

Varanasi Area, India

Overall responsible for front office operation to provide 100% guest satisfaction .

Guest Service Supervisor (Front Office)

Citrus Hotels

2013-8 - 2016-1 · 2 yrs 6 mos

Gurgaon, India

Supervision and brief to all the staff about day to day operation. Handling VIP's / Express check-in And Checkout. Coordinate with all respective department.

Senior Front Office Assistant

The Fern Residency ( Managed by Concept Hospitality Pvt.Ltd.)

2012-3 - 2013-7 · 1 yr 5 mos

Gurgaon, India

Receiving of guest - Answering of phone calls and enquires - Handling VIP's and responsible for express check-in & check-outs. - Handling over all day to day operation to ensure maximum satisfaction to the guest. - Travel arrangement for senior management - To perform courier and dispatch services - Handling reservation, cash, queries, travel, check-in, check-out. - Ad hoc administrative duties and other reception duties

Front Office Assistant

Hotel Le Roi ( Unit of Roi Hotels India Pvt. Ltd.)

2010-3 - 2012-3 · 2 yrs 1 mo

New Delhi Area, India

Receiving of guest - Answering of phone calls and enquires - Travel arrangement for senior management - To perform courier and dispatch services - Acting as a personal secretary to the Managing Director - Ad hoc administrative duties and other reception duties