Yingjie (Frank) Xuan

• Supervised daily operations, ensuring efficient order fulfilment with a 100% success rate in meeting client requirements. • Oversaw inventory management, implementing strategic measures and achieved a stock accuracy rate of 99.96%. • Developed and enforced comprehensive safety protocols, ensuring full compliance with HSEQ and company standards. • Led, trained, and developed a team of warehouse operatives, conducting 1-2-1 performance reviews and fostering a culture of continuous improvement. • Evaluated warehouse performance metrics, utilizing kaizen to identify and implement areas for improvement. • Applied lean manufacturing principles to streamline operations, enhance efficiency, and reduce costs. • Conducted regular audits to ensure adherence to legal requirements, maintaining high standard of operational excellence.

• Established and maintained effective communication with store coordinators to fulfil 100% of DC to stores transfers. • Successfully implemented inbound and outbound logistics both domestically and internationally, ensuring error-free paperwork. • Conducted stock adjustments and cycle counts, achieving over 98% stock accuracy under 30k SKUs. • Mastered ERP systems in all dimensions including JDE, Ondemand, Atlas, Product knowledge base. • Collaborated with production, return & exchange, and customer relations to support 15+ projects, optimizing supply chain operations for smooth and efficient processes.

• Managed and optimised brand zone and PPC advertising for more than ten projects such as Lane Crawford, Hilton, and CHANEL, resulting in an average 60% ROI increase. • Successfully executed 30+ campaigns for Lane Crawford, producing weekly and monthly reports, resulting in a 354% MoM and 121% YoY revenue increase. • Proactively liaised with search engine platforms to resolve client queries with a 100% problem-solving capability.

• Developed and maintained operational timetables, improving communication among drivers, warehouse managers, and clients for inbound and outbound logistics, resulting in a 5% increase in logistics efficiency and a reduction in 25 delay cases. • Participated in a team to launch a TMS system, which reduced the cargo empty rate and increased punctuality by 50%.

• Conducted investigations with a team of 3 to identify common faulty sources of products, resulting in optimised operations and a 6% decline in refund and exchange rates. • Formulated recommendations for improvements in the product supply chain, resulting in a 13.3% reduction in loss, 11 fewer client complaints, and a 10% increase in supply efficiency.