Ying Wu

1) Asia customer warranty team management 2) Improve field performance by liability rate monitoring and negotiation 3) Drive the global harmonization process in Asia 4) Warranty contract management for Asia Market 5) Simplifying data analysis dashboard and merging in central report

1) China warranty team (Shanghai, Changchun, Guangzhou, Wuhan) management 2) Developing and establishing digital solution for warranty complaints handling 3) Warranty contract management for OEM & relevant Tier 1 business in China 4) Field data analysis and field performance tracking 5) Collaborate with Plant & BA to improve the field performance

1) Responsible for BMW and BBAC’s quality topics, including customer complaints management, share rate negotiation, networking and trust building 2) First contact for BA to solve the quality related issues, especially customer escalation 3) Drive Yokoten activities x-BA for reduction and mitigation of impact by customer quality issues together with BAs 4) Publish customer scorecard based on customer voice 5) Train organization on Customer Strategy Map (Customer portal, customer behavior, customer specific requirement etc.)

1) Joined Continental as the Quality Trainee in the Global Corporate Quality Graduate Program 2) Trained in a broad area including Project Management, Risk Management, Structured Problem Solving, ASPICE, PPAP, IATF16949, FEMA, SPC, etc. 3) Had three different assignments in difference departments (one in Central Function, two in Business Units) 4) Acting with a strong quality mindset and initiating to take ownership

Final thesis: Electromechanical Behavior of Lead-Free BNT-BT-KNN/BNT-BT Multilayer (2-2) Composites • Manufactured lead-free piezoelectric composite by tape casting method. • Analysed the relationship between electric properties and microstructure of samples

Final thesis: Study on the Technology of rare-earth-doped laser transparent ceramics