YiJun Teh

• Lead multiple concurrent NPI programs in a high-mix low-volume environment, ensuring rapid and robust transition from prototype to stable production. • Develop and standardize flexible manufacturing processes (SMT, DIP, box build) to support frequent product changeovers while maintaining quality and efficiency. • Own DFM/DFA reviews (Gerber, BOM, drawings), proactively identifying manufacturability risks and driving design optimization with customers for low-volume builds. • Establish and optimize quick changeover strategies (feeder setup, stencil management, tooling readiness) to minimize downtime and improve line responsiveness. • Oversee process setup, line balancing, and WI modularization, enabling operators to handle high product variability with minimal errors. • Drive first-pass yield (FPY) improvement and defect reduction across diverse product builds using data-driven analysis. • Lead advanced root cause analysis (8D, 5 Why, Fishbone) for recurring and cross-product issues, implementing systemic corrective actions. • Partner with QA to strengthen CAPA effectiveness and build robust defect prevention systems across multiple product variants. • Own pilot runs, process validation, and ramp readiness, ensuring repeatability and stability despite low-volume variability. • Manage ECN/ECO implementation across active builds, ensuring seamless integration without disrupting ongoing production. • Act as primary technical interface for customers and internal stakeholders, supporting rapid engineering feedback, issue resolution, and build readiness. • Mentor engineers and technicians in multi-product handling, troubleshooting, and standardized best practices for HMLV operations. • Lead continuous improvement initiatives focused on setup time reduction, process standardization, and cost optimization in low-volume production.

• Manage and lead outsourced customer support operations for multiple clients across different sectors, ensuring service-level agreements (SLAs) are consistently met. • Supervise a team of customer service agents, providing training, performance evaluation, and support to maintain high service standards. • Develop and implement workflow improvements and SOPs to streamline communication, reduce response time, and improve customer satisfaction. • Act as the primary liaison between clients and internal teams to address escalations, track KPIs, and align service delivery with client expectations. • Contributed to increasing client satisfaction scores and enhancing team productivity through process optimization and effective leadership.

• Designed and developed customized automation systems based on customer requirements, primarily for aquaculture and agriculture applications. • Focused on reducing human labour dependency through cost-efficient, automated control solutions (e.g., feeding, water quality monitoring, irrigation). • Managed end-to-end project development including requirement analysis, hardware sourcing, prototyping, and system integration. • Built and maintained strong client relationships, providing tailored technical support and consultancy.

• Assisted senior engineers in optimizing production processes to increase efficiency and reduce waste. • Conducted data analysis to identify production bottlenecks and proposed actionable improvements.

• Provided technical support for hardware, software, and network issues, ensuring minimal downtime. • Installed, configured, and maintained IT infrastructure for Jabil Global Services.

• Assisted in diagnosing and repairing electrical products, including amplifiers, TVs, refrigerators, and air conditioning units. • Gained hands-on experience with diagnostic tools and troubleshooting techniques.