yiew liang chuan

Led machine installation and commissioning at customer sites, ensuring reliable system performance from startup through production. Drove preventive maintenance, troubleshooting, and repairs to minimize downtime and optimize efficiency. Monitored customer processes, resolved abnormalities through root cause analysis, and provided hands-on technical support during operations. Managed key relationships with Chinese-speaking customers across Prachin Buri, Ayutthaya, and Chon Buri, acting as the primary communication bridge with SAP Thailand to ensure fast and effective issue resolution. Coordinated and executed projects end-to-end, overseeing scheduling, resource planning, and on-time delivery.

Managing the service engineer team (10 mechanical engineers), managing technical support and commissioning activities, planning and managing the spare parts inventory management to support field service needs, developing the service business, installing and commissioning new machines, providing technical support to the sales department and assisting in trade shows and exhibitions, providing machine maintenance service, providing customer production support, providing customer training on ITM machines, evaluating machines upon request, and conducting machine buy-off inspections. Mentored junior engineers, contributing to their professional growth and overall team productivity. Oversaw the successful completion of multiple concurrent projects, balancing priorities while maintaining strong attention to detail. Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups. Achieved cost savings by streamlining workflows, automating repetitive tasks, and reducing material waste across various projects. Led a team of engineers to deliver high-quality products on time and within budget constraints. Championed continuous improvement initiatives within the engineering department, fostering a culture of innovation and collaboration. Assessed scope and requirements to assist with project design determinations. Improved communication between departments by implementing project management tools and holding regular cross-functional team meetings. Presented technical findings clearly and concisely during client meetings, fostering trust and confidence in our engineering capabilities. Managed vendor relationships to secure favorable pricing terms on components while maintaining high quality standards throughout procurement processes. Led engineering teams to successfully complete projects on time and within budget. Monitored and evaluated engineering performance to recommend improvements.

Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions. Engaged in first-level support for customers requiring routine support and troubleshooting. Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions. Tested and checked performance of hardware and software programs. Installed, configured and tested equipment on specialized platforms. Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients. Escalated and re-produced problem to internal development sources to reach solution. Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times. Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly. Resolved customer complaints in prompt, polite and professional approach. Reviewed technical documentation to complete equipment maintenance and repair. Diagnosed and resolved machine operation variations and equipment problems. Performed troubleshooting and repair for complex mechanical equipment. Investigated and corrected mechanical problems with machinery. Dismantled defective machines and equipment and installed new or repaired parts. Visually inspected and tested machinery and equipment, performing routine preventive maintenance.

Perform service, after-sales service, and warranty work on Simrad-branded Kongsberg Maritime products on all operational installations worldwide. Perform troubleshooting and maintenance of the Simrad equipment installed worldwide/Asia Pacific. Supervise installations and perform start-up and commissioning. Provide onboard training for the captain and the crew. Give technical assistance via phone, emails, and fax when requested from the services coordinator. Ensure that communication and requests from customers are taken care of and answered within the given time frame. Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions. Engaged in first-level support for customers requiring routine support and troubleshooting. Installed, configured and tested equipment on specialized platforms. Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients. Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.

New machine installation & commissioning, provide machine maintenance service, provide customer production support, provide customer training on tester machines, machine evaluation upon request, machine buys off inspection, provide field service support on site 24 x 7, working experience in Class 10 Clean Room Environment, carry out risk assessments for engineering, maintenance, and repair activities, assist and enhance service delivery through best practice and the effective use of site systems and equipment, specialization: Teradyne Neptune Test System (HDD), Kuka Robotic controller, Keyence Cmos Laser sensor, Cognex Camera, National Instrument, and B&K for vibe measurement, high voltage and low voltage electrical skills, Windows family. Scheduled service calls according to customer location and urgency of need. Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits. Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.

Presales support, Distributor/Channel management, and technical support; End user technical support; Inspection system configuration design; Oracle DB installation/administration support; MSDE DB installation/administration support; Software customization spec review; Machine evaluation/demo upon request; Machines buy off inspection; Customize automated scripting upon customer request; Machine installation and commissioning; post-sales support; Spare parts sales; Working experience in SMT/PCBA and Semiconductor environment; Specialization: Omron Automatic Optical Inspection (AOI) machine, Oracle DB, MSDE, simple networking, small-scale project management. Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions. Engaged in first-level support for customers requiring routine support and troubleshooting.