Yesenia Briones Campos
Inside Sales Representative @ WireMasters
About
Customer service professional with over 5 years of experience working in bilingual customer service environments (technology and textile). Development in demanding and fast-paced environments, working to provide the highest level of customer service. Goal oriented and committed to finding solutions to any problem.
Mexico
Aguascalientes
Aviation & Aerospace
Atención al detalle, Trabajo en equipo, Calidad del servicio, Manejo de la presión, Capacidad de análisis, Microsoft Excel, Oracle ERP, Microsoft Dynamics NAV, Salesforce, trabajo con mínima supervisión
Experience
Inside Sales Representative
WireMasters
Customer Service Representative
World Emblem™
•Started the Customer Service Department in Mexico •Assist retail and reseller customers as well as inbound calls and live chats of potential clients and via email •Quotes, customer account creation, order capture, provide status and tracking information, problem-solving •Support in Accounting activities: Clarification of charges and invoices to customers, data capture and credit cards, billing.
Customer Service Representative
Sensata Technologies
México
•Assist national and foreign customers via email (80 emails approx. Per day) and via phone (10-15 per day). •Receive POs from customers and align with lead time/ payment terms/ MOQ, acknowledge orders and provide shipping dates as well as manage returns of materials, meet net revenue and KPI´s.
Consignment Specialist
Sensata Technologies
•Invoicing of consignment material for national and international customers, virtual control of inventories, manage in transit material and shipments, monthly and annual reconciliations along with Accounting.
Order Entry Analyst
Sensata Technologies
•Analyze and process new orders from customers via email or through customer portals (40-50 approx. Per day) •Work with Customer Service, Sales, and MKT to fix any discrepancies with the information •Achievement: I migrated an operation from the U.S. facility to Mexico for a new position and was promoted
Education
Universidad Interamericana para el Desarrollo
Universidad Autónoma de Aguascalientes
Yesenia Briones Campos's Contact Information
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