Yenson S.

Founder, Strategy & Operations Consultant @ Workstream Studio

About

I help founders and leaders stop being the bottleneck and build organisations that run without them in every room.18 years across MNCs, local enterprises, and high-growth tech: Oliver Wyman, Roland Berger, Uber, Mastercard, Syfe, Hong Kong Jockey Club, New World Development.Now I work through Workstream Studio as a fractional COO and interim executive, embedded with 10–100 person companies across commercial and mission-driven sectors who have built something real and are ready to build the infrastructure to scale it.What makes my work different is the layer most ops consultants skip: organisational psychology. I start by reading the people — who can actually step up, where the real friction lives, what the team dynamics will accept or resist. Systems only stick when they're built around how people actually work.Founders and executive teams often describe working with me as having a "clone," someone who thinks like an owner, not a consultant.What I design: · Decision-making architecture: rights, cadences, accountability structures · Operational systems: workflows, KPI dashboards, documentation that actually gets used · Team and leadership capacity: identifying who can grow into what, and building the conditions for that to happenHow I work: · Fractional COO retainers (1–2 days/week) · 90-day operations sprints · Interim executive roles during leadership transitionsCurrently serving as Interim CEO for a Hong Kong NGO navigating a critical leadership transition.Sectors: FinTech · SaaS · Professional Services · E-commerce · NGO & Social EnterpriseAlso host Ordinary But Unique, a podcast about growth, wellbeing, and fatherhood.www.workstreamstudio.io

Country

Hong Kong SAR

City

Hong Kong

Industry

Logistics & Supply Chain

Skill

Written Communication, Customer-Focused Selling, Contractual Obligations, Numerical Analysis, Learning Agility, Data Interpretation, Key Accounts, Relationship Building, Stakeholder Engagement, Media Relations, Leadership Communications, Internal Communications, External Communications, Executive-level Communication, Cultural Sensitivity, Communications Strategy, Commercial, Partner Relationship Management, Team Management, E-Commerce

Experience

Founder, Strategy & Operations Consultant

Workstream Studio

2025-12 - Present · 9 mos

Hong Kong SAR

Fractional COO and interim executive for founders and leadership teams of 10–100 person companies scaling across commercial and mission-driven sectors. I design the operational architecture that lets organisations run without the founder or executive in every room: decision rights, meeting cadences, workflow documentation, KPI systems, and team accountability structures. What distinguishes the work is an organisational psychology lens applied to every engagement. Most operational problems have a people dimension underneath them. I read that layer first, then build systems around how the team actually operates. Currently engaged across FinTech, SaaS, social enterprise, and NGO clients in Hong Kong and regionally. Active engagements include an interim CEO role for a Hong Kong NGO during a critical leadership transition. How I work: · Fractional COO retainers (1–2 days/week) · 90-day operations sprints · Interim executive mandates 🌐 www.workstreamstudio.io

Interim Chief Executive Officer

Teach For Hong Kong

2026-4 - Present · 5 mos

Hong Kong SAR

Senior Manager - Charities & Community

The Hong Kong Jockey Club

2025-7 - 2025-12 · 6 mos

Hong Kong SAR

Managed Trust-initiated projects from stakeholder coordination through delivery.

Director, Mastercard Services

Mastercard

2023-7 - 2025-4 · 1 yr 10 mos

APAC

Led the pilot initiative to scale Mastercard services for non-financial institution partners across APAC — building the go-to-market strategy, designing the funnel to identify strategic clients, and coordinating regional stakeholders from business development through implementation. Greenfield work: standing up a new growth engine for an established business, from strategy to execution across markets.

Freelance Consultant

2023-1 - 2023-6 · 6 mos

- Taking a career break to explore how to combine the latest tech trend with different social opportunities (esp. education and mental wellness) - Formulating an impact community to enable potential social innovators - Providing consulting services for social businesses and services

Head Of Business Development

Syfe

2021-3 - 2022-12 · 1 yr 10 mos

Hong Kong SAR

A Singapore HQ fintech startup focuses on digital wealth management. - Grew the company from a series A to a series B - Led the first regional expansion to HK from 0 to 1 - Built a 15 people multi-disciplinary team from scratch - Localised the products and solution for HK market - Secured SFC 1, 4, 9 licenses