Yen Nguyen

• Supervised daily operations and trained new staff for the Pricing - Operations team (4-5 members), ensuring workforce quality and team morale to meet workload demands and company growth. • Built and maintained strong relationships with overseas agents and suppliers while still handled operational tasks as team members. • Collaborated with the Sales Manager to conduct training sessions for Sales Interns, directly delivering training on quotation procedures and international shipment handling processes. • Managed overseas sales operations, maintaining consistent monthly profitability.

• Coordinated with overseas agents and domestic partners to check freight rates, space availability, and vessel/fight schedules, ensuring timely and efficient shipment handling. • Negotiated competitive rates for the Sales team, consistently handling end-to-end operations 80-120 shipments per month. • Issued and checked Bills of Lading (B/L) and Air Waybills (AWB), maintaining accurate documentation and compliance with international shipping regulations. • Handled shipment issued and customer complains, ensure the service quality. • Conducted overseas sales by quoting export freight to overseas agents and handled shipments end-to-end when secured.

Sales Intern (July 2020 – September 2020)→ Sales Executive (October 2020 – March 2021) • Achieved KPI and sales targets within 3 months, transitioning from Sales Intern to Official Sales Executive, demonstrating strong performance and commitment. • Consistently met KPI targets by consulting on import-export procedures, calculating freight charges, and closing sales, ensuring customer satisfaction and ecient operations. • Developed and maintained customer relationships, providing expert advice on import-export procedures and negotiating prices, contributing to sustained business growth.

K56 - Kinh tế đối ngoại