yen nguyen

* Greeted and seated guests * Described menu items and provided recommendations as requested * Provided excellent patron experience * Promptly took orders via phone and on-table services * Trained front of house employees * Handed cash and credit card transactions * Balanced cash draw approximately of $3000 at close of shift

* Marketed UNLVino to the Las Vegas community in contacting a multitude of radio, print and Internet companies * Distributed posters and flyers to the public * Sought for potential donors for silent auction, live auction and raffle * Operated auction during the event * Helped to recruit and manage 400+ student volunteers during the event * Performed as a zone manager during all three events * Updated event information and produced event report within a team

Assisted PCMA attendees to the MGM Grand conference center - Troubleshot and monitored the workshop classroom

* Responsible for the preparation of correspondence, award certificates, reports, contracts, addendums and other documents and forms for Domestic and International Third Party/Wholesale and Citywide Partners * Communicated rate changes calendar and stop sells for all Las Vegas, Atlantic City and Northern Nevada properties to Domestic and International Third Party/Wholesale partners * Interfaced with both internal clients and external clients in a professional and pleasant manners * Assisted, investigated and resolved booking issues/guest complains * Arranged site visits, secured executive reservations for rooms, restaurants, show and limousine requirements * Supported directly to Director of Leisure & Citywide Sales, Leisure Sales Manager and Citywide Sales Manager

* Work with Online Travel Agencies / Third Party Distributors such as Expedia, Booking.com, Priceline,etc. * Manage hotel inventory for thirty one properties across the U.S. * Handle information & data from extranet * Troubleshoot reservation issues