Yen Chuin Lee

Supporting Consumer & Small Business (CSB) growth and transformation initiatives. Key responsible is to support programs enablement by developing and improving processes, productivity, and customer experience. A bridge between operations and other operational functions. Put simply, we make sure the process of getting our program developed and executed seamlessly. Key Responsibilities: • Owns programs and project implementation across all relevant functions internal and external to Dell • Establish cross-functional core teams to ensure successful delivery of project milestones and deliverables. • Create business cases and Return on Investment (ROI) documentation to support resource allocation and budget requests for program development. • Regularly provide updates on all projects to executive leadership. • Act as a bridge between Global Business Services (GBS) and key cross-functional areas, fostering ongoing partnerships and contributing to the development of a shared strategic roadmap. • Guide the Order Management team for CSB Dell.com across RoAP and India regions. • Manage excursions and resolve issues for Dell.com orders. • Implement strategies to recover sales from Dell.com orders. • Ensure consistent team productivity and monitor individual performance using various metrics. • Identify and manage Business Quality (BQ) issues with action plans, tracking, and support. • Conduct daily huddles to align on daily tasks and prioritize work.

1. Global Account & Resource Manager (RM) Liaison: • Serve as the point of contact (POC) for global RM leads and Global Account leads. • Engage with the global team and top management during end-of-quarter loading to ensure all account assignments are complete for Day 1 readiness. 2. Australia and New Zealand Enterprise Roles Management: • As the POC, handle operations related to hierarchy setup and territory assignment in these regions. 3. Segmentation and Disputes Resolution: • Facilitate segmentation and address account disputes cases. • Collaborate with country ops and planning teams to ensure timely closures. 4. Data Quality Audit and Correction: • Conduct post-data quality audits for the responsible country/segment. • Provide instructions to Level 1 Data Stewards (DS) for data corrections (e.g., affinity account creation, ownership changes, assignments). 5. Data Cleansing Initiatives: • Lead data cleansing initiatives specific to the country/segment. • Act as a liaison between global and regional Go-To-Market (GTM) teams to complete data cleansing actions within expected timelines. 6. Data Workflow Enhancement: • Develop and supplement data management workflows and rules tailored to specific business needs within the country/segment. • Ensure DS compliance with overall data management principles. 7. Senior-Level Data Troubleshooting: • Resolve data issues for the responsible country/segment. • Provide data solutions to meet stakeholder business requirements. 8. Country GTM Support: • Assist with country Go-To-Market (GTM) strategies as needed.

• Act as Point Of Contact for Australia, New Zealand and India countries accounts management operations on matter pertaining accounts creation, assignment, hierarchy setup, assignment and credit accuracy • Responsible to facilitate segmentation and accounts disputes cases. Engage with country ops and planning to ensure proper closures in timely manner • Responsible for supplementing the country/segment data management workflow and rules to carter specific business needs based on the regional/global data management governance principles; ensure DS compliance on the overall data management principles • Provide senior level data troubleshooting to solve data issues for the responsible country/segment, and provide data solution to meet stakeholder business needs • Support country GTM strategies as and when required

• Act as Point Of Contact for Australia, New Zealand and India countries accounts management operations on matter pertaining accounts creation, assignment, hierarchy setup, assignment and credit accuracy • Responsible to facilitate segmentation and accounts disputes cases. Engage with country ops and planning to ensure proper closures in timely manner • Responsible for supplementing the country/segment data management workflow and rules to carter specific business needs based on the regional/global data management governance principles; ensure DS compliance on the overall data management principles • Provide senior level data troubleshooting to solve data issues for the responsible country/segment, and provide data solution to meet stakeholder business needs • Support country GTM strategies as and when required