Yelyzaveta Biloshkurska

- Managed high-volume customer support via phone and email, ensuring timely resolution and consistent customer satisfaction - Maintained professionalism and empathy across all interactions, handling complex issues and complaints with focus on first-contact resolution - Consistently met and exceeded monthly targets within a fast-paced, compliance-driven environment

- Delivered personalised client advisory in a luxury fashion environment, consistently exceeding individual sales targets and conversion KPIs - Applied consultative selling techniques to drive average basket value and build long-term customer loyalty

- Managed a portfolio of 33 POS accounts across 14 districts, covering key retailers such as Sonae, Jerónimo Martins, Intermarché - Negotiated shelf space, promotional placements and commercial conditions with store managers - Executed planogram implementation, stock replenishment and field reporting, feeding insights back to the trade marketing team

- Managed store image, product layout and VM strategies autonomously, with direct impact on sales performance - Delivered personalised sales advisory and client profiling to strengthen client loyalty and retention - Rejoined Falconeri in 2022-2023 (part-time), focusing on consultative selling, KPI monitoring and client retention

- Implemented planograms and maintained visual standards across the sales floor - Analysed product performance and stock rotation to support commercial decisions and maximise sales results - Developed foundational skills in commercial planning, retail analytics and cross-functional teamwork.