Yehuda Metzger

Responsible for the overall operations of the company global facilities (32 offices worldwide) including building, utilities, and administration teams. Implementing policies, budget management and procedures, engaging with vendors and contractors, preparing facilities budgets and monitoring expenditure, forecasting space needs globally, and negotiating lease agreements. Responsible for developing a strategic approach to the corporate procurement process for the purchase of indirect goods and services including implementing the process E2E globally from scratch. Managing the development and administering of global procurement services policies and procedures; soliciting, negotiating, and reviewing vendor contracts and the development of a centralized procurement program that will add value and efficiency to the organization. Helping the organization to minimize disruptions to overall business operations, improving working conditions, and creating an efficient and cost effective environment. Managing global employee experience and wellbeing by where company employees are encouraged, motivated, and developed to achieve their maximum potential.

Following Alstom's carve-out of GE, I was promoted to the role of IS&T Business Operations Manager. In this role, I functioned as the local SPOC for business stakeholders, leadership, and Ex-Com for all IS&T activities in Israel. I oversaw and coordinated all opreations and procurement activities on a country level ensuring alignment with the overall IS&T vision. I managed the administration of the division, collaborated with business stakeholders, established goals and objectives for the division, and developed solutions and a roadmap to meet the country's business demands and need. Was accountable for the management of the IT-related procurement and budget (HW & SW), including the review of individual budgets and expenses for departments. Also managed the budgeting and signing of all local service and ops contracts. Responsible for reviewing the planning, development, and integration of new technological solutions and initiatives on a country level to accomplish business goals and objectives. Coordinated and led teams through the formulation and execution of local deployment of global new solutions, strategies, and functions. Determined and onboarded resources required to plan, analyze, develop, and execute the IS&T roadmap. Engaged in stakeholder management and maintained effective and collaborative relationships with local suppliers while assuring SLA enforcement. Functioned as the escalation point for local service issues and was responsible for all communication and documentation and managing end-user relationships. Led the local Implementation of the new IT organization - policy, governance, and financial models. Functioned as the E2E Project Manager for Alstom carve out of GE on all company sites in the country and assured the smooth transition of all Alstom sites with minimum impact on business activities.

As the EUSS Manager, I managed all IT ops related aspects on the country level for all Alstom projects running in Israel, playing the SPOC for business leadership, and Ex-Com. Was responsible for the reporting and monitoring of services delivered locally, working in close cooperation with global groups, and functioned as the single escalation point for local service issues. Managed the end-user relationship and communication on incidents. Analyzed business requirements and drove collaboration with C-Level to drive technical solutions and functioned as a change agent towards ongoing process improvement initiatives. Provided leadership that helped shape general business strategy and set objectives and strategies for the IT department in accordance with the company’s strategic plan. Managed the local deployment of global new solutions and the local IT-related procurement and budget (HW & SW). Negotiated contracts with third-party vendors and assured completion and compliance of contracted services. Implemented monitoring controls with the vendors.

Managed the IT Ops and services team. Ensured that services are being delivered as per service agreements at the highest quality, led a responsive and solution-oriented IT unit in Israel, and ensured enhanced operational support for all Alstom projects in Israel. Led the globalization process of local IT operation into the worldwide operation and the cross-organizational processes in new technology implementation. Responsible for managing complex tramway communication infrastructure projects and producing documentation, standardizing, and implementing work regulations. Located and fostered supplier relationships, while negotiating and managing service and supply contracts, and assuring compliance with time-frames. Managed the system and support team (including outsourced employees). Established new worksites throughout Israel including financing, designing, and infrastructure implementation, and continuously worked with the company's global IT unit in France under matrix management. Oversaw the implementation of service improvements within the IT unit as well managed adherence to IT policies and ensured agreed targets are met. Functioned as the point of escalation for operational issues. Formulated, and implemented innovative strategies, policies, and frameworks for continuous improvement and support the operations team’s ability to achieve and exceed service standards and performance indicators.