Yazeed AlHeliel

Skillfully lead the infrastructure, networks, operation and technical support team, operationalise strategic plans in support of section projects with and through a concerted team effort. Imbue effectiveness throughout the management of organisational data center and resources while maintaining cost controls. Oversee the development of Blade Servers with an aim to bolster overall productivity and performance. Create backup systems to assure data availability and mitigate risk in case of an unforeseen event. Employ ITIL to develop and deploy ITSM system to support telecommunications & IT business. Ensure exceptional customer services through development and management of a contact center as well as a CRM system with a smart mobile app. Conduct penetration testing and risk rating to resolve issues. Regulate the integrated Security System (Attendance, CCTV, and access systems) project, and supervise the implementation of Digital Signage Service throughout the facility. Devise & operationlise the plan for Smart Solution and Physical Security Systems in MODON Oasis project with ICT companies. Singlehandedly migrate physical servers to virtual servers to ensure optimum resource utilisation. Administer IP-VPN Network to connect HQ with its various branches. Accurately assess company requirements and craft IT policies as well as strategic plans accordingly. Train and develop staff to positively add to their skillsets and develop them as professionals. Successfully integrate IT operations, hardware & software, operating systems, communications, and data processing. Render expert advice to senior management on impeding IT issues, and expedite queries/issues/problem resolution in pursuit of operational excellence; enforce necessary protocols for matchless systems security. Implemented of the highest information security methodologies and represented MODON on obtaining (ISO 27001:2013) certification as one of the first state owned government organisation in Saudi achieved.

Assured end-to-end Fiber-optics, communications and mobile networks solutions for Smart Cities Project between MODON and STC worth approx. 500 million Saudi riyals, as per technical specifications. Designed & operationalised a new data canter and achieved Tier2 standard through strict regulatory compliance. Leveraged PMI to efficiently migrate old data center to new data center with zero down time. Revamped old network and integrated it into new facility. Redesigned wireless network & directed smart system projects at HQ to provide seamless service to all MODCON branches. Kept management & colleagues updated on progress of ongoing projects.

Formed strategic partnership between MODON and Saudi Telecom Company in pursuit of smart cities project. Developed and deployed ITIL for effectively managing IT. Assiduously managed end-to-end IPT service project, enhanced organisational productivity through a unified communication solutions, and activated Direct Dialing Service, Direct Outward Dialing, 800 Toll Free Phone Number and Universal Access Number 9200. Systematically linked all branches with the HQ via reliable technology. Meticulously planned each project stage and timely accomplished project activities with and through a highly capable project team. Strictly adhered with all polices, rules & regulations and enforced budgetary & cost controls. Facilitated infrastructure and operations teams by promoting best practices with regards to design & build to increase work efficiency, reliability while promoting workplace safety.

Designed innovative IT solutions through detailed comparison between CISCO’s and competitor’s offerings, and crafted solutions for telecommunications systems, information technology. Promoted TelePresence and various other IT based solutions by presenting before & briefing clients on the potential benefits of the particular technology. Established a positive professional relations with account managers and ensured continual collaborations to deliver optimum technical solutions to clients. Aided client with the building of RFPs and RFQs. Actively pursued improvement in existing work systems by consulting with internal clients and anticipating current and future IT requirements.