Yasmin Sorto

Billing and accounts receivable professional with hands-on experience managing high-volume commercial invoicing, full-cycle AR, and cross-functional financial operations. • Process and manage 1,000+ invoices per month for commercial and developer clients • Manage accounts receivable, collections, and reconciliations to maintain current balances • Review purchase orders, contracts, and job cost reports to validate pricing and billing accuracy • Post and reconcile ACH, credit card, and lockbox payments, including credits, debits, and adjustments • Coordinate billing timelines and submissions with internal teams to meet deadlines • Trained and supported an offshore billing and collections team in Dubai, ensuring consistent processes and accurate execution • Submit and manage invoices through client portals including Coupa, Ariba, SAP, OPS, and Vendor Café

Founded and operated SMP Design Company, a residential general contracting and design-build firm serving the DMV area. Managed end-to-end project operations including client consultations, budget development, trade coordination, and project delivery. Oversaw financial tracking, vendor relationships, and scheduling across multiple concurrent projects while maintaining quality and client satisfaction.

Developed intricate floor plans to optimize product visibility and enhance the customer experience, leading to increased sales. Acted as a liaison between corporate and store managers to ensure consistent execution of store floor plans Participated at several locations to ensure accurate and efficient store openings, meeting strict seasonal operating deadlines. Provided training to associates on Corporate Visual Merchandising Standards to ensure compliance with brand guidelines. Conducted multiple store physical inventories and tear-downs to maintain inventory accuracy and efficient store operations. Facilitated weekly meetings with the management team to brainstorm ideas for improving store sales and customer service

Presidents Club Recognition - Exceeding 1.5 Million Dollars in sales. Provided personalized assistance to clients in selecting tasteful home décor and furniture. Managed scheduling and attended in-store, in-home, and virtual design appointments Implemented space planning techniques and crafted comprehensive design boards to optimize client spaces, resulting in a significant $1.5 million increase in sales. Generated furniture estimates tailored to individual client needs and coordinated orders efficiently through specialized software platforms. Streamlined the processing and activation of company credit cards for clients, enhancing overall customer experience. Fostered a warm and inviting atmosphere with clients to build rapport contributing to repeat business. Effective communication and a customer-centric approach consistently exceeded expectations, contributing to team and business success.

Ensured accurate and timely issuance of client documentation, including binders, certificates of insurance, invoices, policies, and Auto ID cards. Coordinated the distribution of liability certificates to clients' employers and processed workers' compensation certificates. Managed payments for multiple insurance agencies and collected and organized information from potential clients for future follow-ups. Maintained electronic file systems for scanned and email documentation as well as catalogued files for off-site storage

Documented case notes daily and coordinated follow-up for seamless case management. Scheduled all appointments, appearances, and briefings to ensure efficient time management. Liaised with numerous insurance representatives to gather relevant information. Obtained police reports on accidents to support case investigations. Formatted and completed Temporary Protection Status (TPS) forms and Deferred action for childhood arrival Forms(DACA) as required Maintained a detailed calendar and handled scheduling of client's chiropractor appointments. Sorted and filed documents according to classifications, maintaining alphabetical, index, and cross-reference files

Currently working toward my associate’s degree in Business Administration at Montgomery College, with plans to transfer to UMD and pursue business analytics.