Yasin Aktepe

Managed Services Ops. Manager @ VIRGOSOL

About

Experienced QA leader with a strong background in software testing, quality governance, and managed QA operations. Currently serving as Managed Services Operations Manager at Virgosol, I oversee multiple enterprise projects across banking, telecom, aviation, and retail domains, focusing on operational excellence, service continuity, and quality transformation. My expertise covers designing test strategies, establishing automation and performance testing frameworks, implementing QA metrics, and leading cross-functional teams in Agile environments. I’m passionate about building sustainable quality ecosystems, enhancing collaboration between QA and delivery teams, and driving continuous improvement initiatives that align technology, people, and process maturity.

Country

Türkiye

City

Istanbul

Industry

Computer Software

Skill

Generative AI , Prompt Engineering, Accessibility Testing (WCAG / EN 301-549), Problem Solving & Decision Making, Time Management, Test Strategy, SLA / KPI Tracking, Test Planning & Estimation, Shift-Left Testing, Task Prioritization & Workload Balancing, Defect Leakage Analysis, Managed Services Governance, Service Level Management (SLA / KPI Yönetimi), Resource Planning & Capacity Management, Risk Management & Mitigation Planning, Continuous Service Improvement (CSI), Vendor & Stakeholder Management, Budgeting & Cost Optimization, Operational Excellence, Team Leadership & Coaching

Experience

Managed Services Ops. Manager

VIRGOSOL

2025-7 - Present · 1 yr 3 mos

Managing QA operations across 12+ active projects, ensuring SLA compliance, capacity planning, and end-to-end service quality. Institutionalized the Managed QA model, integrating automation, performance, and manual testing teams under unified governance. Established operational dashboards to track key performance indicators (P95, P99, test coverage, defect leakage, automation ROI).

Software Test Team Lead

VIRGOSOL

2024-1 - 2025-10 · 1 yr 10 mos

İstanbul, Türkiye

Leading teams of QA engineers across web, mobile, and API testing domains. Designing and executing test strategies to improve coverage and efficiency. Integrating test automation and performance testing into CI/CD pipelines. Managing test planning, sprint activities, and quality reporting. Coordinating with development and business teams to ensure release readiness.

Software Test Engineer

VIRGOSOL

2021-4 - 2024-1 · 2 yrs 10 mos

İstanbul, Türkiye

Performing functional, regression, and integration testing across platforms. Supporting test automation development and maintenance. Executing API and performance testing activities. Documenting test cases, tracking defects, and ensuring traceability through test management systems. Collaborating with developers and analysts to enhance quality in early stages of SDLC.