Yashwanth Chowdary

Built the Support and Customer Experience function as a standalone vertical from the ground up Reported to the Associate Director – Head of Support and the VP – Customer Success Drove cross-functional collaboration by launching initiatives that bridged Support with Engineering, Product, and GTM teams Consistently outperformed KPIs, achieving 90% overall CSAT and 92% individual CSAT. Partnered with engineering leadership to set new benchmarks for transparent communication and fast resolution times Partnered with product leaders to help build features requested by customers. Scaled the team from 3 to 10 members while maintaining high performance and morale

Reporting to the VP of Customer Success, I ensure that the support team works closely with the customer success and product teams to improve customer experience. Responsible for handling all escalations and ensuring that a full resolution is provided in a timely manner by collaborating with Customer Success, Product and Engineering teams.

Leading the Global Customer Support function at Quizizz. Identifying problem statements and coming up with solutions to improve customer experience. Set up various triggers and automations to improve team efficiency. Actively involved in product development and growth efforts to make Quizizz accessible to all the educators across the world. Worked on a few SEO projects to increase new user registration and activation.

Started during Covid Agri-tech SaaS Stanford Seed’22 Raised close to $200k in a pre-seed round Set up hydroponic farms across India Worked with PSUs (NLCIL, Coal India, BHEL etc) in a very niche area of Hydroponics and helped the government convert mined out regions into agricultural hotspots. Exit

- This is a mix of SDR/BDR + AE role. -Managed end-to-end sales cycles (lead identification, outreach, nurture, demo, closure) for online learning programs in international and domestic markets. - Consistently exceeded sales targets through consultative counseling and follow-ups. - Involved in hiring, training and onboarding new members for the sales team

Freelance content writer for the US automotive market.

Responsible for leading a team of 20 BDRs and achieving 100% quota. Primary Duties include qualifying leads, scheduling demos, training and onboarding and de-escalating customer complaints.

I was the acting captain of Team Jaabaz for the 2016 season. As a captain, my duties were to manage a team of 20 members for BAJA SAE Tennessee Tech 2016. The total value of my Baja project is estimated to be around 20000USD. - I helped prepare & review Design Presentation for Baja SAE Tennessee Tech 2016. -I helped prepare & review Cost/Prototype Cost Report, Design, Sales presentation for BAJA SAE Tennessee Tech 2016. Results of the event: -10th in the design event out of 100 odd teams that participated from across the world. (Best result of the team so far) -12th in overall design and sales presentations. -28th in Sled pull. (A dynamic event in which the car should be able to pull a sled of a particular weight through a distance of 150 metres. -50th overall.

Workshop management, sourcing of parts, setting up processes and helping increase efficiency. Raising funds for the fabrication and transportation of the ATV to the USA.

I joined Team Jaabaz when I was in my 2nd year of B.Tech. I was recruited as a member in February 2014. It felt awesome to be a part of one of the best International Baja teams of the country! This feeling of awesomeness made me rise to the current position that I'm in. I was made the communications lead of the team in december,2014 and I've been handling international communications for the team ever since. My duties as a communications lead include but not restricted to the following things: 1)Connecting the team to a university in the US so that the university can help us when we go to the event in the United States of America.Basically,looking for and maintaining relations with a partner university. 2)Maintain the already existing relations with fellow teams at VIT and also with the universities that we partnered with in the previous years. 3)Point of contact between the team and the administrative department of VIT University.

Toastmasters International is a nonprofit educational organization that operates clubs worldwide for the purpose of helping members improve their communication, public speaking, and leadership skills. I'm a proud member of TMI and I've completed 5 speech projects and many leadership projects so far. Toastmasters international enhanced my public speaking skills greatly and gave me a new sense of confidence when I speak infront of a group of people.

I completed my internship with the Indian railways in January 2016. My role as a technical intern for the Indian railways was to study and make a detailed report of the air brake system used in all the coaches.