Yashaswini Harish

Technical Support Engineer @ GlowTouch Technologies

About

As a Technical Support Engineer at UnifyCX (GlowTouch Technologies), I assist Bluehost web hosting clients by addressing issues related to website hosting, domain management, and email services. My role involves collaborating with teams to troubleshoot and enhance customer websites while utilizing strong communication skills to guide users effectively. A graduate with a Bachelor of Engineering in Information Science and Engineering from A J Institute of Engineering and Technology, I am driven to contribute to client success by applying my technical expertise and communication abilities to deliver seamless technical support. My commitment lies in ensuring optimal customer satisfaction and fostering organizational growth.

Country

Oman

City

Muscat

Industry

Information Technology & Services

Skill

Project Documentation, User Interface Design, Information Security Engineering, English Translation, Visual Web Developer, Technology E&O, Problem Solving, English, Project Management, Machine Learning Algorithms, Communication, Email Management, Front-End Development, Calligraphy, Kannada, Creativity and Innovation, Teamwork, Microsoft Certified Desktop Support Technician (MCDST), Web Hosting, Django

Experience

Technical Support Engineer

GlowTouch Technologies

2023-10 - 2025-11 · 2 yrs 2 mos

Mangaluru, Karnataka, India

Provided technical assistance to Bluehost web hosting clients, resolving issues related to website hosting, domain management, and email services. Collaborated with teams to troubleshoot and optimize customer websites. Demonstrated strong communication skills in guiding users through problem-solving processes.

Technical Support Engineer

UnifyCX

2023-10 - 2025-11 · 2 yrs 2 mos

Web Developer

Connectia Technology

2023-7 - 2023-9 · 3 mos

Mangaluru, Karnataka, India

Junior Web Developer

Connectia Technology

2023-7 - 2023-9 · 3 mos

Engaged in a dynamic web development, utilizing PHP, HTML, and JavaScript to create responsive and interactive user interfaces. Demonstrated strong coding skills while collaborating on various projects. Additionally, handled project documentation.

Web Developer

Cognitive Solution

2022-3 - 2022-5 · 3 mos

Internship developing an E-commerce platform using HTML and Django. Contributed to frontend design and backend functionality, enhancing user experience and operations. Collaborated with a team to ensure efficient implementation.