Yash Chaudhari

• Conducted in-depth analysis of patient claims workflow, identifying key inefficiencies in the approval process. • Achieved a 30% reduction in claim approval time and 25% FTE savings by implementing Robotic Process Automation (RPA). • Created BRD, FRD, AS-IS/TO-BE process models, and managed UAT across stakeholders. • Delivered actionable insights using SQL, Power BI, and Excel for continuous process improvement. • Collaborated with cross-functional teams to ensure business needs were effectively translated into tech solutions. • Improved accuracy, reduced costs, and enhanced stakeholder satisfaction through end-to-end process redesign.

• Served as an Operations Analyst and Subject Matter Expert (SME) during a large-scale transition, supporting operational analysis and complex service escalations • Analyzed data from Salesforce CRM and backend operational reports to identify trends, root causes, and recurring service performance gaps • Conducted as-is process assessments across pickup, customs, and delivery operations to highlight inefficiencies and improvement opportunities • Drove measurable efficiency gains, including a 25–30% reduction in repeat escalations and a 20% improvement in average resolution time, through data-backed process and communication enhancements • Partnered with cross-functional stakeholders to align operational insights with service quality standards, SLAs, and business objectives

• Supported day-to-day operational service activities by logging, tracking, and coordinating resolution of service requests in line with defined processes • Worked closely with internal teams to follow up on open issues, ensuring timely resolution within agreed SLAs • Maintained accurate service documentation and case records, enabling traceability and operational reporting • Observed recurring operational issues during execution and escalated insights to supervisors to support process reviews • Built a strong foundation in process adherence, stakeholder coordination, and operational workflows, which later enabled a transition into operations analysis roles

This program strengthened my understanding of core business functions such as operations, project execution, supply chain, and process management. It provided a practical view of how organizations work internally, and how to align day-to-day operations with strategic goals. The coursework has enhanced my decision-making, planning, and communication abilities useful across both business and tech-driven roles. Core Subjects: Operations Management, Business Process Modelling, Project Management, Strategic Management, Supply Chain Management

Completed a comprehensive program in core computer science, developing strong technical skills in programming, database management, and system design. I gained hands-on experience through projects and coursework that emphasized logical thinking, problem-solving, and collaboration. This helped me build a versatile foundation to explore opportunities in technology, analysis, and operations. Key Subjects: Data Structures, DBMS, Object-Oriented Programming, Software Engineering, Operating Systems, Web Technologies