Yaroslav U.

Leading Bank (Name under NDA) in the Baltic region. With its customer base of almost a million clients and its team of over 2000 professionals, we aim at Baltic businesses and entrepreneurial people as a contemporary, new-generation financial services provider in Estonia, Latvia and Lithuania with a local understanding of home markets and customer needs. I ensure that IT Service is followed through all IT Service lifecycle stages (onboard, manage and offboard) and am Responsible that: • IT Service Level Targets are negotiated continuously and SLAs/OLAs are feasible (realistic and achievable), • Agreed SLAs or OLAs are met, • Day – to – day IT Service management e.g provide inputs to operational IT processes or IT Service where necessary, • IT Service is regularly assessed for effectiveness & efficiency for IT Service usability, availability, reliability, capacity, performance, continuity, maintainability, operability, measurability, reportability, scalability. Where possible propose improvements to SO / SADM or negotiate with IT Service Providers, • For a shared understanding of IT Service-related risks between SO, Service Manager and other SADMs / TDMs, • For IT Service consumption costs and overall resource utilization, • Misunderstandings and misalignments are counteracted between the parties/stakeholders (Business, IT Service Provider, IT Suppliers) involved, • Identify and initiate IT Service Continual improvements. • IT Performance Management Guidelines • Requirements Engineering Process Guidelines • Capacity Management Guidelines • Availability Process - Outage Procedure • Annual Penetration Test Management Procedure • IT Service Continuity Management Standard • Service Catalogue Management Process • Patch Management Procedure • IT Event Management Process

Cybersecurity is a natural state that everyone needs without exception - from private entrepreneurs to CISOs of global corporations. My mission is to protect businesses from cyber threats, regardless of size, according to the best global standards and practices. I specialize in cyber security for small and medium businesses, corporate businesses, IT companies and financial institutions. We offer various models of cooperation, creating highly effective teams for comprehensive business protection from cyber threats, ensuring the security of cloud infrastructures, distributed networks, payment infrastructures and critical data. Contact me now if interested!

Successfully managed the full lifecycle of the Collaborative Archive Platform (CAP), overseeing the preservation and operational stability of CAP 1.0 while launching the strategic planning, development, and roadmap execution for CAP 2.0. Championed cross-functional collaboration with archival teams, senior leadership, and external partner organizations to define requirements, deliver solutions, and achieve key organizational objectives. Strategic Roadmap & Project Planning: Led the development of a comprehensive roadmap and detailed work plans for both CAP 1.0 preservation and the ground-up creation of CAP 2.0, aligning with organizational vision and stakeholder requirements. Orchestrated discovery meetings with archival teams to elicit and define critical front-end and back-end system needs, translating these into actionable development tasks. Project Execution & Delivery Excellence: Ensured consistent fulfilment of Key Performance Indicators (KPIs) across all CAP user roles, directly contributing to the platform's significant growth to 35,000 entries. Directed the technical resolution of a critical media scraping functionality, successfully re-engineering the process using AWS Lambda, S3, and the yt_dlp library. Significantly enhanced data integrity and operational stability. Stakeholder Engagement & Partnership Development: Proactively initiated and cultivated strategic partnerships with new external organizations and individual researchers, expanding the Archive's collaborative network and resource base. Articulated technical solutions and project progress effectively to diverse teams and stakeholders, ensuring alignment and informed decision-making. Resource Management & Technical Leadership: Led the architectural design for the new version of CAP, demonstrating strong technical foresight and planning. Successfully managed the recruitment and onboarding process for new developers, building team capacity to deliver on project goals.

Managing DevOps, BA and developers of 4 agile teams, of total 40 FTE, 4 Leads Recommendations available: Steen Schuster, steen@dennet.dk +45 28870228, Dylan Fox(Letter&below). Integration Services team is responsible for development and maintenance of all APIs and on-prem infrastructure to ensure SLA of data exchange for every of thousands of B2B customers, and internally - for ATEA group’s ~10K employees. Main work streams are Customer/Partner on-boarding (50+ ITSM integrations, 300+ eCommerce, Logistics and change requests done), Service management, and strategic projects (Legacy modernization, Hybrid Cloud and on-prem DataCenter, landscape maintenance including migrations, upgrades and minor changes). • Set-up of full process: delivery; governance and reporting, planning and estimation, stakeholders and expectations management, requirements solicitation; WoW based on ITIL tools; • "Good business and leadership feedback" praised for value added e.g. Moderating toxic discussions, Expanding Business, Introduction of new technologies Group-wide by Group CIO, VP for ITSM, Line manager etc; • 3 contract extensions; Highlights: millions in operation costs & risk management saved due to decommissioning of iCore, SSIS, BizTalk & Friends iron; created App for automated Jira, SN, Pureservice customer onboarding, internal optimizations of same, file integrations and SN auto-generated tickets based on Nodinite for 4300 endpoints has reduced risks, costs and delivery time (from weeks to days); Backlog was fully cleared of tickets stuck for 3-5 years prior to my joining, 80+% of it was consistently completed over 50+ sprints for Key Clients and Partners: • E.g. Microsoft, Cisco, Dell Technologies, HP Inc., Apple, IBM, Lenovo, Samsung, Philips, Siemens and VMWare; Total Energies, DHL, Lidl, IKEA, Volvo, Glencore, Uniper Scania, Equinor, E.ON, etc.; • public sector of Denmark, Sweden, Norway, Finland and Baltics (Danish National Bank, Stockholm city, Capital and other regions).

▪ SAFe RTE for the program to populate internal App store for developers with APIs and other reusable components; ▪ Shadowed an experienced internal RTE who was promoted; ▪ In addition to RTE role, facilitated ceremonies for one of ART scrum teams; ▪ Experienced the mature SAFe process, product and team: ways of working innovations proposed and properly registered to enable team deliver value to stakeholders. ▪ Deploy to production of every Story and Enabler via CI/CD facilitation with impediments resolution including dependencies and risks. Main tasks are: • To lead, optimize, and coach an Agile Release Train (ART). In charge of the backlog, design, development, testing, and smooth production of the developments using the latest technologies; • Leading and optimizing the flow of value through the ART and Solution Train using various tools, such as the Program and Solution Kanbans and other information radiators; • Facilitating PI planning readiness by encouraging a continuous exploration process that drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings; • Mentor leaders, teams, and Scrum Masters in Lean-Agile practices and mind-sets; • Help handle risks and dependencies; • Raising and supervising impediments; • Providing input on resourcing to address critical bottlenecks; • Encouraging collaboration to help ensure strategy and execution alignment; • Working with the Agile Program Management Office (APMO) on program execution and operational excellence; • Assisting in budget exercise with the aim of facilitating features and capability estimation of the teams; • Facilitate system demos and solution demos; • Drive steadfast improvement via Inspect and Adapt workshops; • all other aspects for successful completion of all work; • Attaching importance to the Program KPI’s and assistance in measuring them in collaboration with the architects and agile teams.

• Completed Discovery Phase and Release of project with minimum deviation from Project Schedule, mitigating critical path risks (estimation measured as correct within 1% margin of error and delivered by plan.) • Set-up of full Scrum process; Delivery (testing, documentation, analysis, UAT; time tracking, resource retention until goals reached and their replacement; Governance and Reporting, estimation, stakeholders and expectations management, requirements solicitation; WoW based on Slack, MS and Atlassian stacks). • PI12 planning for Leading global IT holding and SAFe delivery for 2 sprints in absence of RTE and multiple issues of client organization (lack of stakeholders, Design documents, resources, prolonged access granting etc.) • "Good business feedback"- PO (very 1st sprint also voted as one of the best at Retro), praised for additional (non Scrum Master) success e.g. moderating toxic discussions. - SAP CPQ (in particular differences between Quote 1.0/2.0, UI, Happy flow, Quote Lifecycle, etc.) - SalesForce CRM (in particular differences between SF and SAP CPQ, UI v.now and before, LWC, Java, 75% Unit test coverage required, Happy flow, Opportunity Lifecycle, etc.) - Mastered JiraAlign to extent that completely correctly launched PI, 2 Sprints, uploaded 300+ Stories and tasks with Release info, tags etc. and maintained it with all dependencies, risks and etc. ran Retros.

Training 3 times a week for 2+ academic hours a group of 7 aspiring developers with Apple Swift background to use OutSystems and Mendix LC/NC platforms. Full cycle from Course Curriculum planning according to the RCS requirements, through each lecture delivery, and regular homework assignment assessment on multiple environmnets to final production-worthy Web and Mobile apps testing and code review for presentation by the students to grading committee. Accolades received both from Academics and the students. The latter has been so kind to praise my teaching as better than their previous course's one. Reference: Low-code (LC/NC) is a software development approach that allows the delivery of applications to be executed faster and with minimal to no (NC) hand-coding. Rather than writing thousands of lines of complex code and syntax, low-code platforms allow users to build complete applications with modern user interfaces, integrations, data and logic quickly and visually. LowCode is an easy way to build MVP and Prod Digital solutions for Enterprise and End Users. Gartner predicts that “By 2024, low-code application development will be responsible for more than 65% of application development activity.” The technology introduces the world to a "Citizen" Developer (BA empowered to create fully operational solutions by oneselves).

2020 EU financial Hub holding with internationally distributed subsidiaries and teams, Blue Prism RPA and low-code Platform Mendix-based Automation at Scale: 4X teams; 17 internal FTE; 2019 - 2020 World Prize-winner Digital Employment (Candidate and HR-facing) Platform (NDA), 2 client teams ~10 FTE, 2 local peers; ERP tool team ~10 FTE. Key activities: • Retrospectives; • Communication Plan; • Product&Sprint Backlogs assistance&coaching the PO, including sign-off of Sprints. Accountable and facilitation: • Process Setup (WoW), Scrum Ceremonies and additional workshops (DoD, DoR, etc.)&meetings; • Jira Setup sign-off; • Project Status Reporting Setup; • Metrics Setup; • User Stories Creation, Development&Demo Sessions; Technologies used: IoT stack (Azure, AWS; Arduino, sensors; Mongoose OS); Java, React, Microservices, RPA, LC/NC etc, Methodologies: DevOPs, Scrum. Achievements: In addition to the Scrum Master duties, performed Delivery Lead's responsibilities in March-June of 2020. Delivery of Vault Access App (feared to be delayed for 5 working days) actually presented for Client's Acceptance before deadline. From 0: regularly delivered and Demonstrated PRIs and MVPs for 3 value streams (2- &4-week sprints), their Roadmaps&Backlogs, and Development Environment for Mendix Platform (core initiative). To such a perfect reporting/state of process that hand-over to Client took just a single document and 1 day without any follow-up meetings or work, etc. Scrum Master of 4 teams, which is the theoretical maximum, prepared for VFQ Maturity assessment. Received written praise from (Client's PO) after the very first month, and internally from Sr. Consultant and ScM, UK (for Retrospectives facilitation of Agile Community of Practice). Resolved quite a few issues, including a client's ticket overdue for half-year with Compliance/Legal via calls and message exchange (UK, Mexican market and India Delivery office). Successfully held Agile Latvia (external) trainings and Meet-ups.

Projects: 1) Scrum Master of Program level SAFe System Teams for Boots UK HQ, Nottingham Delivery of a new CRM-Integrated Healthcare platform to unlock & accelerate change for a leading Global(WBA)&British pharmacy chain. Trips&daily collocated work to liaison with Client and on-site Accenture stakeholders to solicit priorities, clarify and align requirements, while reaching ART’s tactical and operational goals. Technologies: DevOps (Tooling&Automation), Cloud(-agnostic but Azure implemented), Java, microservices API, etc. 2) Portfolio level SAFe Scrum Master for HPE(Hewlett Packard Enterprise: leading IT hard&software manufacturer's Analytics Platform - Central Repository to manage warranties prolongation and up/cross/sale) Collocated LATC, +India and USA distributed Teams. Modernization of CRM system: development of new CRM from scratch in parts of Enterprise Analytics Platform, and Digital Seller APIs. Technologies: Big Data Lake (Apache Hadoop stack: Hive + Spark/Scala + Kafka, Oozie), API. Additional accomplishments: As Accenture Latvia main focus at the moment was on promoting equality and diversity practices I volunteered as Workplace Ambassador 2018-19.

Rozetka.UA is the Leading eCommerce platform of Ukraine with own and Amazon-style "Marketplace" goods of near universal nomenclature. Development&maintenance of the platform core – prices&purchasing optimization tool. This is the ERP system for product managers (80+ simultaneous uploads of price lists). It’s a SOA hosted solution interfaced via several APIs to other internal(2000+ real-time users) and cloud software, including OWOX, and, most recently, under my supervision – to BPM-Online (leading Ukrainian CRM by Terrasoft) and bespoke purchasing prediction service developed on R and Chrome plugin API. Released 6 major versions, and over 30 minor, had upgaded a 15 y/o legacy monolithic app into an MVC-patterned modules integrated with microservices; to PHP7 and JS-framework UI; while introducing new features, and APIs to the rest of the platform. Implemented Agile Scrum in this project. Served 2-4 collocated Teams of 5-9 FT developers, coaching and mentoring them and peers. With these teams served as an Agile expert and practitioner to resolve impediments and improve adherence to Scrum, including Team dynamics brought from 0 to performing stage w/o losing any members. Besides, have delivered the first Facebook App and Neural Network to pre-screen OWOX comments via near-real time API (to over 10k videos and 600k goods).

Minoring in Mgmt, with Major in Semi-Conductor Physics/Computers ("Specialist" degree~MSc). Advanced Hardware&Programming environment. MGMT Paper "Reform of National College System Administration According to the US Best Practices".

Eurasian consortium to promote the development of economic knowledge (EERC) was granting a scholarship for top young scholars to teach them advanced and up-to-date methods under sponsorship of Harvard, KSE &etc. prominent international Institutions. Though I've enrolled through 1/10 contest, I did not make the 25% who graduated and went to continue abroad (e.g. my room-mate in London School of Economics, or Professor in Finance at Swansea University), as I had to switch to distance learning and got a full-time job as a Manager to help my family.

I am a one in a million winner (as in the CIS of FSA / FLEX first qualifying competition there were just 50 places granted to 52 000 000 of Ukrainians).