Yarbash Rayan

As a Business Development Representative at Velo, I play a pivotal role in driving the growth and expansion of our innovative nicotine delivery products. My primary responsibilities include: Market Research & Analysis: Conduct thorough market research to identify potential customers, industry trends, and competitive landscape, informing strategic decision-making. Lead Generation: Generate and qualify leads through various channels including outbound outreach, networking, and industry events, focusing on building a robust sales pipeline. Relationship Building: Establish and nurture relationships with key stakeholders, retailers, and distributors to create strategic alliances and drive product adoption. Presentations & Demos: Deliver engaging presentations and product demonstrations, effectively communicating the value propositions of Velo’s nicotine products to potential clients. Collaboration with Sales Team: Collaborate closely with the sales and marketing teams to align strategies, share insights, and develop targeted campaigns that resonate with our audience. Customer Feedback: Gather and analyze customer feedback to inform product development and enhance customer satisfaction, ensuring that our offerings meet market demands. Reporting & Analytics: Maintain accurate records of interactions and progress in CRM systems, providing regular updates to management on pipeline status and performance metrics. Marketing & Promotion: Marketed and promoted nicotine pouches (Velo) to target audiences • Customer Engagement: Conducted customer engagement activities to enhance brand visibility and sales • Data Analysis & Strategy: Gathered and analyzed customer feedback to improve product positioning and market strategies • Campaign Execution: Assisted in executing promotional campaigns and outreach programs

A **Customer Service Advisor** at Lloyd's Bank is responsible for delivering excellent customer service by assisting clients with their banking needs. This role involves handling a range of customer inquiries, including account management, transactions, and resolving issues related to products and services. The advisor provides support through various channels, such as phone, email, and live chat, while maintaining a high level of professionalism and confidentiality. Key responsibilities include: - Answering customer queries and providing accurate information about banking products and services. - Assisting with account transactions, such as transfers, payments, and setting up direct debits. - Resolving complaints or escalating issues when necessary, ensuring customer satisfaction. - Identifying opportunities to cross-sell or up-sell additional products that meet customers' financial needs. - Adhering to company policies, security protocols, and regulatory requirements to protect customer data. - Working collaboratively with team members to meet service goals and enhance the overall customer experience. Strong communication skills, a customer-centric approach, problem-solving abilities, and attention to detail are essential for success in this role. Familiarity with financial services and digital banking platforms is beneficial. Account Management: Handled account opening/closing and transaction processing • Problem Solving: Assisted customers with personal banking services, resolving payment issues, unblocking accounts, and providing printed statements • Customer Service & Support: Managed customer inquiries, complaints, and requests via phone, email, and in-person •• Data Analysis & Compliance: Conducted data analysis to identify and match customer information, ensuring accuracy and compliance

Operational Management: Streamlined daily operations of the rental branch, optimizing fleet utilization by 20% and improving service efficiency by 15%. Managed vehicle allocation, maintenance, and inventory control for a fleet of over 200 vehicles. Customer Service: Led a team of 12 rental agents, achieving a customer satisfaction score of 95% and improving client retention by 25%. Resolved issues promptly and implemented service initiatives that enhanced the customer experience. Team Leadership: Supervised and trained staff, increasing team productivity by 30%. Played a key role in recruiting and onboarding 8 new team members, ensuring alignment with company goals and maintaining a low turnover rate. Financial Oversight: Assisted in budgeting and financial planning, reducing operational costs by 12% and increasing revenue by 18% through strategic analysis and promotional pricing. Monitored financial reports to identify trends and opportunities for growth. Sales & Marketing: Collaborated on marketing campaigns, resulting in a 20% increase in new customer acquisition. Developed partnerships with 10 local businesses, expanding the customer base and driving a 15% growth in sales. Compliance & Risk Management: Ensured compliance with all regulations and company policies, reducing risks through enhanced security measures and regular audits. Conducted quarterly compliance checks, maintaining a 100% compliance rate. Achievements: Increased positive customer reviews by 40% through the implementation of a new feedback system. Contributed to achieving the branch’s highest-ever monthly revenue of £500,000, surpassing targets by 22%.

Operations Management: Managed daily shop operations, ensuring efficient workflow, high service standards, and timely delivery of orders. Coordinated with kitchen staff to maintain consistency and quality in food preparation. Inventory Control: Oversaw inventory management, including ordering, stock rotation, and minimizing wastage. Implemented inventory tracking systems that reduced food waste by 15% and optimized stock levels. Customer Service: Led front-of-house operations, ensuring excellent customer service and handling any complaints or issues promptly, resulting in a 20% increase in customer satisfaction ratings. Accounting & Financial Oversight: Managed daily financial transactions, including cash handling, sales tracking, and reconciliation of accounts. Prepared weekly financial reports, providing insights that led to a 10% improvement in profitability. Team Leadership: Supervised a team of 10 staff members, providing training and support to enhance their performance. Fostered a positive work environment that contributed to a 30% reduction in employee turnover. Sales Growth: Developed and implemented promotional strategies, such as special offers and discounts, which contributed to a 25% increase in sales during the tenure. Compliance & Hygiene: Ensured compliance with local health and safety regulations, maintaining high hygiene standards that passed all inspections with no violations.

Requirements Gathering: Collaborated with users and key stakeholders to thoroughly understand their needs, translating them into detailed requirements for new or modified software programs and systems. User-Centric Development: Engaged in regular consultations with end-users to ensure that proposed solutions aligned with their expectations and operational workflows, resulting in enhanced user satisfaction and system usability. System Design & Implementation: Assisted in designing and implementing system modifications that improved efficiency and addressed user needs. Facilitated communication between technical teams and users to ensure successful deployment. Stakeholder Communication: Acted as a liaison between technical teams and non-technical stakeholders, ensuring clear understanding and alignment of project goals and deliverables. Documentation & Support: Developed comprehensive documentation for new systems and provided ongoing support to users, ensuring smooth adoption and minimal disruption to daily operations. • Business Analysis: Analysed business requirements and developed system solutions • Collaboration & Process Improvement: Collaborated with stakeholders to enhance operational efficiency