Yap Wei Tong

• Governed IT Applications and Services: Oversaw the governance of IT applications and services within the Application Portfolio Management (APM) framework, ensuring alignment with organizational objectives. • ServiceNow Ticket Management: Managed and prioritized IT application and service-related tickets within ServiceNow, ensuring timely resolution and effective communication within organization. • Data Analysis: Utilized advanced Excel formulas for in-depth data analysis, assessing the progress of data collection across diverse documentation types and deriving actionable insights. • APM Dashboard Management: Managed the APM dashboard effectively, proactively monitoring for exception errors and coordinating with relevant teams for prompt resolution. • Report Automation: Developed an automated table using Excel Office Script, enabling the generation of comprehensive reports with increased efficiency and accuracy.

• TiloT Fall Detection Application: Actively participated in the development of a cutting-edge Fall Detection System utilizing JavaScript as the primary programming language. Collaborated closely with the project lead and team members throughout the development process, contributing to the design, coding, and testing phases. • Soil Monitoring Project Assistance: Provided valuable assistance in a soil monitoring project, which involved the use of specialized software and soil sensor hardware.