Yap Ching Kiat

* Collaborate with business stakeholders to elicit and document business requirements, objectives, and system needs. * Conduct business process analysis to identify gaps and improvement opportunities. * Produce Business Requirements Documents (BRD), functional specifications, and process flow diagrams. * Translate business requirements into clear functional requirements for technical teams. * Act as liaison between business users and technical team throughout the project lifecycle. * Lead end-to-end E-Invoice implementation, ensuring compliance with IRB regulations. * Coordinate technical team during Microsoft Dynamics 365 F&O migration project to ensure timely and accurate delivery. * Plan and execute User Acceptance Testing (UAT), manage defect tracking, and validate business solutions. * Deliver user training for more than 50 business users, reducing post-Go Live support tickets by 50%.

* Coordinated project requirements, tracked progress, and provided regular updates and reports to stakeholders. * Identified and resolved operational issues, escalating critical concerns where required to ensure minimal disruption. * Maintained comprehensive project documentation, including specifications, change requests, and progress reports. * Managed subcontractors and vendors to ensure timely resolution of issues and adherence to agreed requirements. * Monitored risks and implemented mitigation actions to reduce delays and cost overruns.

* Conducted functional system demonstrations aligned with customer business processes and requirements. * Gathered customer requirements, objectives, and constraints to recommend suitable solutions. * Collaborated with pre-sales and technical teams to ensure implementation readiness and solution feasibility. * Acted as a liaison between customers and technical teams during onboarding and early implementation phases