yanina radilova

senior front desk manager

About

I have been working in the Hospitality Industry since 1993. I have always been focused on operations.

Country

russia

City

moscow

Industry

hospitality

Skill

hospitality management, hotels, front office, rooms division, micros, hospitality, property management systems, opera

Experience

front office manager

azimut hotels

2013-12 - 2014-12 · 1 yr 1 mo

receptionist

marriott international

1994-6 - 1997-2 · 2 yrs 9 mos

afom

marriott international

2004-4 - 2011-1 · 6 yrs 10 mos

* Managing the work process throughout the shift * Training of the newcomers * Creation of a manual for the newcomers * Participation in the department meetings * Dealing with the conflict and difficult situations both with the guests and inside the collective * conducting internal audit * participation in interviewing * scheduling * managing the work and performance process during the shift * communication with the guests including difficult and conflict situations * responsible for all decisions at the night time * Night audit procedure

senior front desk manager

marriott international

2015-5 - Present · 11 yrs 5 mos

front office manager

marriott international

2011-9 - 2013-12 · 2 yrs 4 mos

* regualtion and the control of the work process and performance * interviewing and hirering new associates * analysis of the guests' satisfaction surveys * developement and implimentation of the brand standards,ideas and programmes * managing the conflicts with the guests and inside the collective * participation and presentation of the head of departments meetings * conduction of the weekly department meetings * training of the newcomers and existing employees * control of the mandatory training process of the employees