Yangkai X.

• Overseeing the pickup of goods, ensuring timely and accurate receipt of shipments, and handling returns with efficiency. Coordinating with team members to resolve any issues promptly. • Receiving inbound trucks, conducting precise counts, and shelving goods in an organized manner. Arranging employees to sort and shelve items into designated cages, ensuring accurate and efficient inventory management. • Communicating effectively with team members to plan and arrange the next day's pickups, ensuring seamless operations and minimal disruptions. • Monitoring all new products and related goods, ensuring that all items arrive on time and are cataloged accurately. Maintaining a detailed record of inventory to facilitate smooth warehouse operations. • Providing exceptional customer service to all clients, addressing their needs promptly and professionally. Ensuring that all customer inquiries and issues are resolved to their satisfaction. • Fostering a collaborative work environment, encouraging open communication, and working closely with team members to achieve common goals. • Coordinating and managing overseas warehouse operations to ensure seamless integration with domestic processes and efficient global logistics.

• Coordinated Logistics Operations: Managed logistics across 5 US warehouses in California, Texas, Georgia, and New Jersey, ensuring timely nationwide order fulfillment and processing. • Assisted Daily Operations in Atlanta Warehouse: Oversaw LTL truck pickups, order processing, truck loading supervision, inventory accuracy, and logistics planning. Processed orders within 48 hours, improving inventory accuracy to 98%. • Supervised Cargo Handling: Ensured proper loading/unloading to prevent damage, reduce turnaround time, and improve efficiency, decreasing cargo damage rate by 28%. • Conducted Analysis and Audits: Investigated and tracked invoices to align with transactions, reducing errors and preventing cost overruns. • Planned International Logistics: Coordinated with customs brokers and shipping companies for quotes and port arrivals, ensuring timely customs document processing to enhance operational efficiency. • Conducted weekly meetings with partners to discuss feasible cooperation proposals and resolve common issues, maintaining good partnerships and improving cooperation efficiency and future collaboration intentions. Developed "white glove" services, enhancing customer service quality and increasing customer satisfaction by 20%. During negotiations with Ryder, Frigle Pak, and FedEx, achieved final order quotes 60%-90% lower than initial quotes per order, effectively controlling company costs. • Trained Team Members: Trained team on warehouse procedures, equipment operation, and safety guidelines.

•Supported the supervisor in managing daily warehouse operations and order processing. •Handled inventory control and coordinated with departments to ensure seamless operations. •Ensured timely and accurate order fulfillment by managing warehouse system data.

•Conducted routine and emergency maintenance on facilities, ensuring operational readiness and safety. •Provided exceptional customer support as part of the MCIPAC FMB Customer Service team. •Managed the 24-hour emergency service desk, responding to urgent maintenance requests.