YANG CHEN

• Led warehouse and last-mile delivery operations handling 800–2000 orders per day (avg. 600+), ensuring stable execution across varying demand levels • Managed a team of 15 staff across three shifts, overseeing staffing, scheduling, and daily performance management • Maintained 0% in-warehouse loss rate and reduced driver-related loss rate to below 0.5% through process control and accountability systems • Redesigned route planning strategy to balance workload across routes, achieving 99%+ delivery success rate without compromising service speed • Drove labor optimization initiatives, reducing cost per order by $0.80, generating approximately $120,000+ annual cost savings • Collaborated with DSP partners to ensure operational alignment, service quality, and efficient last-mile execution

• Managed cross-functional operations across administration, warehouse support, logistics coordination, HR, and finance • Coordinated outbound shipments with carriers including FedEx, UPS, USPS, and trucking companies, ensuring timely pickups and delivery execution • Oversaw inbound logistics and vendor coordination, including freight scheduling, container unloading, and inventory alignment • Led HR operations including hiring, onboarding/offboarding, payroll processing, and labor compliance • Managed AR/AP, cash flow, and financial reconciliation using QuickBooks, ensuring financial accuracy and operational support • Handled multi-state sales tax compliance, vendor contracts, and logistics documentation for LTL/FTL shipments

• Directed overall branch operations including retail banking, loan processing, customer relationship management, and regulatory compliance • Led and developed branch staff through training, performance management, and operational guidance to improve productivity and service quality • Managed branch financial performance including deposit growth, loan portfolio development, and revenue targets • Evaluated credit applications and participated in loan approval processes while maintaining strict risk control standards • Built and maintained relationships with corporate and retail clients to expand business opportunities and customer base • Ensured compliance with banking regulations, internal policies, and risk management procedures • Coordinated with regional management to support strategic business initiatives and operational improvements

• Developed and managed partnerships with high schools and universities, providing study-abroad testing and application services • Negotiated and maintained relationships with school leadership to expand institutional collaborations and business opportunities • Organized and participated in education fairs and promotional events to increase brand visibility and student enrollment • Designed customized course offerings based on partner requirements, improving program effectiveness and conversion rates

• Managed operational expenses for company bus fleet, including payments, fuel, maintenance, and repairs • Processed expense reimbursements for tour guides and handled high-volume cash transactions • Maintained accurate financial records, supporting reconciliation and reporting processes • Monitored daily cash flow and ensured proper tracking of financial activities