Yana Hrytsenko
Mixologist
About
I am a Junior Data Analyst with hands-on experience in Google Sheets, Excel, SQL, Tableau, and Power BI. Through my intensive course, I worked on real-world data projects, transforming complex datasets into actionable insights and creating clear, impactful data visualizations. My background in customer service and hospitality strengthened my skills in communication, problem-solving, and teamwork. I am passionate about uncovering insights from data and contributing to meaningful projects.
Germany
Munich
Information Technology & Services
Case Studies, Revenue Modeling, SaaS Development, Business Intelligence Projects, Service Redesign, IT Recruitment, Data Analytics, Revenue Analysis, Trade Studies, Recruitment Tools, Restaurant Management, Talent Management, User Analysis, Service Improvement, Talent Sourcing, Recruiting, Customer Satisfaction, Spoken English, Cohort Analysis, Growth Metrics
Experience
Mixologist
Hilton Munich Park
Munich, Bavaria, Germany
Billing support
F&S Health Care Solutions
Kyiv, Kyiv City, Ukraine
-deal with patient documentary -deal with the return from insurance companies for visits to the doctors -receive call from patients, helping them to get a doctor’s consult
Customer Service Representative
Plexsupply
Kyiv, Kyiv City, Ukraine
Customer service representative for Amazon -assistant customers with order replacements, cancellations, refunds and tracking their shipments
Customer Service Representative
Resolved high volumes of customer inquiries efficiently, maintaining customer satisfaction and retention. Identified patterns in customer feedback, contributing to process improvements in service delivery.
SMM
Crabzilla
SMM manager -create high-quality content including photos, videos and text posts to promote the restaurant’s brand, menu items and special invents
Social Media Manager
Seafood Restaurant
Created engaging content (photos, videos, texts) to increase social media presence. Developed and implemented promotional strategies.
Food Server
Hilton Kyiv
Provided high-quality service in a busy hospitality setting. Handled cash and POS systems.
Waitress
Hilton
Kyiv, Kyiv City, Ukraine
Education
GoIT - start your career in IT
Data Analysis
State University of Trade and Economics
Hotel, Motel, and Restaurant Management
Kyiv National University of Technologies and Design (KNUTD)
Kyiv National University of Technologies and Design (KNUTD)
Yana Hrytsenko's Contact Information
Phone
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