Yan ZHAO

- Led the successful launch of a new 12,000 m² warehouse in May 2025, overseeing site preparation, layout planning, equipment installation, and WMS implementation. Trained an initial team of 20 staff, established SOPs for inbound/outbound operations, and achieved full operational readiness on schedule. - Ensure end-to-end quality control across warehousing and delivery operations for Yutong Bus, maintaining compliance with internal SOPs and local regulations. - Planned and optimized storage allocation, reorganizing warehouse slots and improving space utilization to support high-volume B2B and B2C fulfillment while reducing picking time and operational costs. - Prepared and analyzed warehouse performance KPIs (inventory accuracy, lead time, space utilization), recommending process improvements to drive supply chain efficiency and support digitalization initiatives.

- Led end-to-end warehouse operations, covering inbound/outbound shipments, inventory control, and cycle counting to ensure 99% stock accuracy and timely order fulfillment for key clients including Honor, Ochama, ATOSA, Midea, Xreal etc. - Directed the Ochama project (Jan–Apr 2025), managing in-stock operations and implementing slotting strategies that increased space utilization by 20% and improved picking efficiency by 15%, ensuring seamless customer deliveries and on-time dispatch. - Coordinated closely with cross-functional teams and external partners to enhance customs-to-warehouse process flow, quickly addressing exceptions and ensuring compliance with inventory procedures. - Implemented process optimizations and digitalization initiatives, leveraging WMS/TMS data to monitor KPIs, track orders, and improve operational efficiency.

- Managed end-to-end quality control and operations for key clients: 1. SHEIN & TEMU – returns handling (reverse logistics) to streamline processing and maintain warehouse efficiency. 2. Floryday – B2C order fulfillment, ensuring on-time delivery, accurate picking, and high customer satisfaction. - Negotiated pricing with carriers including XPO, KN, Mazet (B2B) and DPD, UPS, GLS (B2C), achieving optimal rates for MES/AFF/Last-mile delivery. - Prepared transportation cost reports and provided quotes to clients or sales teams. - Tracked shipments in real-time, resolved transit issues, managed claims, and ensured on-time delivery to customers. - Analyze logistics KPIs (cost, lead time, fulfillment rate, POD accuracy) and collaborate with warehouse and transportation teams to implement process improvements and reduce errors. - Awarded “Outstanding Employee 2021” for exceptional performance in logistics management and operational excellence.

- Managed internal and external communications, including newsletters and marketing events; conceptualized and executed external events (trade shows, client events) and internal events (annual seminars, study days). Examples: 2019 TGI Summit, 2020 NGMN ICE - Managed CRM (Customer Relationship Management), including database analysis, customer segmentation, insights generation, and relationship maintenance. - Created graphic content (banners, photocall backdrops, posters) and videos for events and marketing campaigns. - Coordinated with suppliers and both internal and external service providers to ensure smooth execution of events. - Managed a team of 6 interns, responsible for training, supervision, and mentoring. - Awarded Huawei’s Exceptional Contribution of the Year 2019 for outstanding performance.