Yan Chen

· Enhanced flawed laboratory protocols for Biology experiments, utilising mathematical modeling and simulations to replace passive instruction. · Designed and delivered IB-curriculum lessons in Global Politics and Environmental Systems & Societies by integrating Universal Design for Learning (UDL) principles and IB criteria. · Standardised assessment and feedback for IB Theory of Knowledge (TOK), guided by a “global perspective” approach to evaluate critical thinking and analytical writing. · Facilitated logistical preparation for a school-wide Science Fair, assisting in the vetting and management of student research projects for Years 7–9.

• Proofread client communication materials, promotions, Q&A page and APP interface to ensure effective client communication, smooth user experience and high APP satisfaction rate (4.7/5.0 on Apple Store). • Clarified complex and new technical terms. • Deepened product knowledge and expertise of cyber-security, user privacy and industry trends, equipping me to consult on and market these topics.

• Taught Chinese to a total of 125 students of diverse backgrounds, adapting to individual learning needs and solving unique challenges for each student, resulting in long-term and trusting relationships; • Oversea and tracked over 1500 hours of instruction, ensuring guaranteeing timely and effective delivery of content maintaining a high level of student satisfaction; • Designed and tailored specialised classes for students aiming for the Chinese proficiency exam and AP Chinese, demonstrating a deep understanding of curriculum needs and achieved a 100% pass rate for these students.

· Participated in a community engagement initiative for the renovation of aging infrastructure, directly enhancing the living conditions for over 300 residents in the Shuangyu district. · Facilitated effective communication and negotiations, resulting in a 100% increase in resident participation and support for the urban renewal projects. · Raised over ¥50,000 in funds through community contributions and donations, exceeding the financial target by 20%. · Planned a new park project aimed at connecting the community with nearby ones, promoting social interaction among residents of this sub-district, with completion expected by the end of next year. · Identified and resolved issues with the lighting system in the communal garden, mitigating risks of trips and falls during the evening. · Contributed to the development and approval of sustainable urban beautification plans, ensuring adherence to environmental and aesthetic standards.

· Assisted in developing and presenting a white paper on renewable energy, within a framework of a company supplying over 40 million tons of heating annually, showcasing the relevance of the research to large-scale energy distribution. · Streamlined research to enhance power supply stability in low-population-density areas during summer months, which successfully increased stability by 20% in targeted areas, demonstrating the effectiveness of integrating local clean energy solutions. · Worked alongside the compliance team to support offshore wind energy project approvals by conducting research on regulatory standards and helping to ensure alignment with environmental and legal requirements. · Coordinated workshops that connected economic theories with practical energy policies, enhancing internal knowledge and operational strategies.

· Acquired knowledge of banking operations, digital payment solutions, and financial services, enriching my understanding of the finance sector.

• Originated and conceptualised a children's literature podcast, identifying a niche market and setting a strategic vision, demonstrating skills in brand creation and market positioning. • Employed financial modelling, identifying potential revenue streams including sponsorships, merchandise, and premium content, projecting a sustainable growth model with a 35% ROI in the first two years. • Crafted and executed a comprehensive digital market research strategy, leading to a data-driven branding and launch plan projected to achieve a 15% market share.

• Conducted market research and analysis to inform a new export pricing strategy, increasing competitive edge and contributing to a 12% growth in third quarter revenue. • Enhanced export sales processes, achieving and surpassing monthly sales target by on average 16% through strategic customer engagement and service excellence. • Optimised export documentation and supply chain workflows, reducing delivery lead times by 20% and expediting cash collection cycles. • Maintained records of collection note on our database and the internal ticketing system, as well as processing customers’ requirements for refunds and replacement of cargos.

Data Analytics: Proficient in tools like Power BI, SQL, and NVivo, enabling advanced data analysis and visualisation for informed decision-making. Market Structure Analysis: Explored the rules and norms shaping resource distribution in markets. Stakeholder Engagement: Identified and analysed key players within digital ecosystems, users, developers, advertisers, and regulators, demonstrating expertise in navigating complex networks. Understanding User Behaviour: Conducted qualitative research to analyse motivations, decision-making, and user responses to platform features, delivering actionable insights for user-centred strategies. Data Analysis: Mastered qualitative techniques, including interviews and thematic analysis, to uncover patterns and craft informed, strategic recommendations. Communication Excellence: Developed and presented compelling narratives tailored to diverse audiences, ensuring insights drive impactful outcomes.

Research: Designed mixed-method research approaches to gather and analyse data, translating findings into strategies with measurable impact. Sustainability and Ethics: Applied frameworks e.g. Rawls’s Difference Principle to address intergenerational justice, highlighting my commitment to sustainable and ethical decision-making. HR and Inclusion Advocacy: Critiqued UK equal opportunity policies, advocating for structural reforms to promote diversity, equity, and inclusion in workplaces. Market Analysis: Defined relevant markets using the SSNIP test and evaluated competitive dynamics through Porter’s Five Forces, showcasing my ability to assess industry structures. Problem-Solving: Developed actionable strategies using frameworks e.g. TOWS and Ansoff's Matrix, demonstrating strong decision-making and planning skills. Project Execution: Delivered a marketing plan integrating segmentation, branding, and the 7 Ps model, exemplifying my ability to manage complex, multi-step projects.