Xinnan Choong (Nan)

Achieved sales target set by company. Sourced, developed new accounts while served on existing accounts while engaged and prospects clients to identified sales opportunity in IT training & people development in order to foresee short- and long-term sales to maintained sales revenue. Identify and analyze learning requirements based on individual and collective needs. Accountable in increasing & closed deal from existing and new sales pipeline. Provided consultancy on principle product and direct client in the right certification path. Impacted new comers by sharing product knowledge to know the right certification path to sell. Planned, proposed, pitched, and provided IT training plans & eLearning platform solutions to clients including Microsoft, AWS, VMWARE to help meet their yearly training KPIs. Served, established and maintain strong rapport with existing and new clients, such as multinational companies (MNCs), small & medium enterprises (SMEs) and government entities such as Philip Morris, Pricewaterhouse Coopers, MOE, MOHE, TUDM etc. Experienced in leveraged companies training financial budget, handled & processed governmental training funds and schemes using HRDF/ HRD Corp's E-Tris LMS portal. Facilitated communication between stakeholders, clients & trainers to ensure training requirements and needs are met and provide evaluation reviews and post assessments after each training. Designed, strategized, developed & identified clients concern & end objectives on trainings requirements and assisted in customized training solutions to meet clients KPI. Achievement (s): Achieved a 130% in sales target of over nearly RM250k in Q2 (2021) Consistently achieved a sale of RM190k per quarter. Contributed a total sales figure of RM1.7 mil since joining the company in 2018. Maintained a list of over 50 active accounts. Initiated to take over personal sales and handling corporate accounts when lack of manpower during 2018-2019.

Monitored ticket portal "GALACTIX" daily to assist customers questions and complaints in upcoming events. Assisted to customer enquiries and complaints through phone, online chat and/or emails. Ensured all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures. Identified and escalates difficult and complex issues and solved with senior team members. Maintained positive, empathetic, and professional attitude towards customer. Entered updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system. Resolved customer requests and problems by making appropriate ticketing changes based on company's policies as well as events terms and conditions. Liaised with external vendors “Mad Hat Asia" "Am MetLife" and service operators to fulfilled events and ticket changes. Achievement(s): Electric Run 2017 Press Conference Electric Run 2017 VIXX Fan Meeting in Kuala Lumpur KLFW (Kuala Lumpur Fashion Week 2017) TML (The Major Leagues 2017)

Designed graphics and follow through the completion of artwork for publishing