Xin Yi Yeap

· Providing sales support to Sales Team -Collaborate closely with cross-functional Sales team by providing accurate sales data, implementing better content management, and leveraging cross-sell and upsell opportunities. -Deliver real-time and ad hoc sales management reports on customer data, supply status, and sales performance to support decision-making and drive target achievement. -Analyse sales trends and collaborate with account managers to develop strategies that support business growth and customer retention. -Streamline processes by creating and implementing standard operating procedures. -Oversee customer account management, coordinated administrative follow-ups, and provided timely resolution of order and account issues · End-to-end order management: -Manage end-to-end order processing, including rush orders, while proactively reviewing outstanding requests to ensure timely delivery. -Collaborate with factories and cross-functional teams to coordinate order fulfilment and shipment planning -Coordinate shipment arrangements and logistics activities · Collaborate closely with project teams during the prototype development phase to ensure successful execution, stakeholder alignment, and timely project delivery · Track and reconcile customer payments, ensuring accuracy in financial records and reporting. · Develop a strong understanding of end-to-end business operations, including Logistics and Finance processes, enabling effective cross-functional collaboration and process coordination · Ensure compliance with internal control policies, workflow procedures, and documentation standards, supporting operational integrity and audit readiness.  · Taking lead in the implementation of MM and SD SAP modules for sales department  · Taking lead in setting up of workflows and operational processes for new business in India

-Providing after-sales support for SEA region, particularly Malaysia & Singapore -Order processing, coordinating shipment & delivery, monitor outstanding payment & project follow up: -Process customer orders into the system, ensure order information input into system accurately and timely. -Collaborating with various factories & departments on order and shipment matters. -Perform shipment arrangement (eg. preparing shipping documents, arrange and monitor closely on shipment status, work with forwarders to resolve shipment issues to ensure timely delivery). -Manage and coordinate with 3rd party warehouse for shipment -Identify stock variances and work with 3rd party warehouse and Finance to resolve issues during month end closing. -Coordination with the respective internal and external stakeholders -Assist in preparation & submission of relevant periodical reports and documents -Comply with the required workflow and documentation procedures as mandated in the Internal Control system. -General supervision and guidance to junior peers Other value-added contributions: -Constantly reviewing existing work processes/procedures and overlapped job functions for management’s enhancement of systems with a view to achieve efficiency and cost effectiveness. -Voluntary participation in inventory control exercise by providing data and feedback for analysis purposes.

•Providing data and guides to help the sales team •Manage sales tracking tools and report on important information •Keep and maintain record of sales trends •Keep abreast of new developments of new product and feature launches to ensure sales team is on board •Review pending orders and specific customers’ requests to ensure excellent customer service and to enhance customer experience •Arrange travel and accommodations needs for sales force •Prepare weekly meeting minutes and quotation for sales personnel •Served as a liaison between HQ and local sales office on cost price and sample delivery •Appointed as the key person in initiating new projects for the department. Play a key role in the project planning stage such as coordinating with various stakeholders; intra and inter-departments as well as overseas sales team •Also serves as a customer service. Ensure timely shipment to customer and work on weekly reschedule report from customers. •Perform inventory management based on customer forecast.

External Customers - Patient Service Ambassador • Service Recovery - handling difficult patients & managing and resolving complaint issues • Subject Matter Expert on service delivery / service excellence • To explain and to articulate to patients on various schemes of payment modes and Outpatient SOP & schemes. Internal Customers – Doctors, Nurses, other departments • Assisting doctors in outpatient consultation for examination procedure • Attend to data requests, collating data pertaining to patient information • Perform appointment scheduling and general administrative duties • Perform billing process • Zone leader of Memory, Geriatric Assessment & Fall & Balance sub-speciality • As liaison between doctors and nurses on clarifications of patients matters.