xiao-yuan zeng

* Training Officer * Responsible for Imaginex Group mainland China South district retail training classes (10 brands). * Responsible for the retail management trainee program * Responsible for store high potential talent development program. * Evaluated stores, mainly to improve the store image, staff image and service attitude, and sales skills. * Participated in public welfare charity activities * Performed administrative tasks associated with above job

* Trainer * Trained Brand curriculum research and development, including diversified brand product knowledge/skills/sales message technique. * Trained sales departments in 11 brands of perfume (including LANVIN/ MOSCHINO/VASSE/LOEWE) and 2 brands of cosmetics (BURBERRY/MAX FACTOR). * Visited Brand shops in Shanghai, to assess store image, staff image and service attitude, and help to identify problems for the sales manager. * Prepared staff files in close communication with sales department, follow up and analyze daily sales data, solved sales performance issues as a result of staff emotional problems. * Trained distributor sales and training managers in service mindset and related topics as part of national distributor meeting.

* Operating & training manager * Build team and recruit senior staff. * Developed color makeup course, including fashion trends, design of color makeup, hair style design, dress collocation, pop functional chromatology, color makeup product knowledge and sales skills training. * Evaluated store counter image, performance and staff assignment; formulated sales targets, and designed and implemented plans to improve sales. * Solved staff problems and improved morale.

* Customer manager * Responsible for maintaining company customers in Shanghai area, such as Hilton Shanghai Huashan road. * Identified new customers in Zhejiang province, and helped to improve sales. * Trouble-shooted issues with Zhejiang factory production.

* General Manager Assistant * Compiled sales performance summary for different regions in the country * Drafted company internal documents, and communicated with legal department to assist drafting of foreign documents. * Track yearly, quarterly and monthly budgets for the general manager * Assisted factory director with follow-up to the fabric design department